The Kentucky Department of Parks is seeking an experienced and motivated team leader with a passion for delivering exceptional guest service as our newest Park Desk Clerk for Kentucky Dam Village State Resort Park, located on the beautiful Kentucky Lake. This Resort Park is one of the premier lodging and dining facilities on the Kentucky Lake. For over 50 years, we have been serving our guests with panoramic views of Kentucky Dam and Kentucky Lake, one of the largest lakes east of the Mississippi.
As a Park Desk Clerk, you will be a key member of our team at the Front Desk and assisting in providing excellent customer service delivered to every visitor. You will be the first individual our guests will talk with as they are planning their vacation with us. In addition, you will work with the Front Desk team and other park staff in providing exceptional guest services to the thousands of guests who visit this park throughout the year.
If being a key member of our team providing quality customer service while working in one of the finest locations in Kentucky appeals to you, then this position might be for you!
We are looking for the following experience, skills, and values:
Experience with front line guest interaction via the telephone, email and in person.
Able to greet guests in a friendly and courteous manner.
Knowledgeable of the offerings of the Park and surrounding area
Able to relate this knowledge to answer guests' inquiries intelligently and thoroughly.
Ability to work under pressure.
Excellent grooming standards.
Willingness to work a variety of shifts/hours based on guest needs.
Flexibility to respond to a range of different work situations.
Ability to work on your own or in teams.
The Department of Parks offers many great benefits for our full-time employees, including:
Affordable Health Insurance with Optional Health Reimbursement Account
Optional Dental/Vision Insurance
Wellness Incentives Program
Vacation Personal Time Off (PTO)and Holiday/Sick PTO
Employee Assistance Program
Training/Career Development Opportunities
Optional Deferred Compensation program (401K/457K)
Complimentary state park visits for you and your family!
EDUCATION: High school graduate.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: NONE
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Work is performed indoors in a state park setting.
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Scot Ratzlaff at Scot.Ratzlaff@ky.gov or 270-362-4271
State Of Kentucky