Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Park City, UT Department Lead - Year-Round

Expired Job

L.L. Bean, Inc. Park City , UT 84060

Posted 3 months ago

Overview

Provides world-class customer service to support business and department goals. Coordinates work processes and recommends staffing levels to maximize efficiency and performance. Assigns tasks/jobs to front-line employees. Assists store management in promoting daily sales and customer service. Primary focus is on sales floor and front end of store.

Responsibilities

Responsible for all facets of brand presentation in assigned area sales floor service and salesfloor rep training. Maintains brand presentation standards including visual merchandising execution promotional and pricing strategies and daily replenishment routines. Accountable for maintaining an organized back of house areas ensuring product is easy to find and move to the sales floor. Drives sales rep training efforts with a focus on achieving results through the delivery of world-class customer service.

Brand Presentation

  • Delivers an inspiring brand presentation. Inspires the customers to buy our products through good merchandising decisions. Drives routines to ensure store presentations are full and sized while maintaining impeccable brand presentation standards

  • Demonstrates strong business and merchandising acumen communicating effectively about the business leveraging data to influence merchandise decisions.

  • Executes all marketing efforts and strategies per directive including markdowns promotions and events.

Sales Floor Service and Rep training

  • Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objective

  • Understands and drives all facets of a seamless omni-channel customer experience. Comfortable using all forms of technology.

  • Acts as a trainer for the rep team creating formal and informal training moments within the store leveraging company training tools and personal knowledge. Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.

People Leadership

  • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team

  • Recommends adjustment to staffing levels/schedules to meet work requirements.

  • Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.

  • Provides in the moment input feedback and coaching. If performance concerns exist hands off to store management for performance management process

Total Store Accountability

  • Aids in the achievement of all financial measures as well as area specific metrics.

  • Key holder as required serving as a potential opener/closer for the store

  • Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment

  • May assist in the interviewing process and provide input into hiring decisions.

  • Contributes to Peak planning preparation and readiness.

  • Leverages knowledge and strengths to foster growth and development of the team

  • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

Qualifications

  • Associate's degree or equivalent with at least 2 years of relevant retail experience

  • Demonstrated customer service experience in a retail store environment

  • Strong organizational skills with effective communication skills

  • Experience in providing coaching and feedback

  • Relevant computer systems knowledge and experience required

  • Ability to maintain a high level of enthusiasm, motivation and a positive attitude

  • Ability to work a flexible schedule including nights weekends and holidays

  • Prior relevant experience desired

  • Demonstrated ability to lead teams

  • Excellent organizational time management and communication skills

  • Systems knowledge and exposure a plus (POS Word Excel)

  • Prior relevant experience desired

  • Demonstrated ability to lead teams

  • Excellent organizational time management and communication skills

  • Systems knowledge and exposure a plus (POS Word Excel)

If you possess the skills and qualifications we are seeking to fill this position, please apply by submitting a cover letter and resume.

We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Concierge The Grand Summit Hotel Year Round Park City Resort

Vail Resorts

Posted 3 weeks ago

VIEW JOBS 11/22/2018 12:00:00 AM 2019-02-20T00:00 Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. This is a supervisory position that is focused on providing exceptional guest service.  This person leads the concierge operation to ensure profitability and implementation of quality standards with the goal of total guest satisfaction.  The Lead Concierge is responsible for coordinating the guest experience from pre-arrival contact, booking and confirmation logistics, advice on local points of interest, through delivery of parcels, mail, and special items.  The Lead Concierge is additionally responsible for hiring/staffing, scheduling, performance management/evaluation, and training of Concierge staff.  Join our team today and enjoy perks such as a Free Epic Pass for yourself and your dependents, Medical, Dental, Vision, and 401-k, restaurant, lodging, and retail discounts, career development opportunities, leadership classes, and more! Essential Job Functions: * Responsible for creating and implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations. * Train staff on best practices for guest service and brand standard hospitality. * Build and manage itineraries. * Ensure employees are performing their daily tasks according to the Rock Resorts standards.  * Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates. * Responsible for ensuring our guests have the "inside edge" on dining and activities in the area, and ensuring the concierge team is set up to provide this service.  * Manage concierge schedule and payroll, doing so within budget and operational needs. * Develop and maintain relationships with third party vendors and company department managers. * Handle confidential information, including guest records, with a high degree of integrity. * Other duties as assigned. Requirements: * High school diploma required; college degree preferred. * Minimum two years concierge experience in a property of similar size and quality - required. * Previous supervisory experience - required. * Must be able to use Word, Excel, Outlook, and Internet Explorer; LMS skills/experience preferred. * Strong written and verbal English language skills - required. * Resourceful, effective time management, and organizational skills - required. Becoming part of the Park City team means you're joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America's largest mountain resort, Park City has a pulse that's as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 162679 Vail Resorts Park City UT

Park City, UT Department Lead - Year-Round

Expired Job

L.L. Bean, Inc.