Package Center Representative

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Carolina Housing is committed to providing convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and futures successes as they journey through their Carolina experience.

In support of this mission, the department provides a comprehensive campus housing operation for approximately 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space and an annual auxiliary budget of over $70 million. The department receives no State funding, which makes the operation unique in that it must manage both revenue and expense projections and budgets.

The department is also dynamic in that it must continuously adjust to changes in student preferences, demand, rate levels, and a changing landscape of construction and renovation, and enrollment growth. Carolina Housing prides itself on being student-centered, data -driven and dedicated to continuous improvement. To that end, the department is amid implementing its five-year strategic plan and in the process of long-term capital planning that is likely to include renovation and new construction.

Position Summary

Package Service Representatives (PSRs) are responsible for receiving, sorting, and distributing mail (letters, packages, and overnight deliveries) at the four Package Centers, to students living on campus. The positions will use SCLogic package tracking system and StarRez Housing Software.

The positions require a high level of accuracy and confidentiality, as well as compliance with all Federal Mail Regulations. PSRs interact daily with various delivery carriers, professional staff, and residents while providing excellent customer service. Candidates must be comfortable using a computer.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience

• Ability to maintain accuracy.

• High attention to detail.

• Ability to multitask.

Preferred Qualifications, Competencies, and Experience

Customer service experience is preferred as these positions will interact with administrators, students, and mail carriers throughout the day.

Special Physical/Mental Requirements

Ability to move up to 30 lbs, with or without accommodation. Ability to stand on feet for extended periods of time (continuously moving around in a high-energy environment).

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Special Instructions Quick Link https://unc.peopleadmin.com/postings/278994 Temporary Employment Policies

Temporary Employment Policies