Pace Participant Experience Coordinator

Work Boldly. Live Brilliantly.

At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels us to keep moving forward.

Job Overview

The PACE Participant Experience Coordinator role is responsible for providing supportive services to PACE Program participants. The Coordinator serves in a key liaison role in collaboration with PACE Center Leaders working on the development of patient satisfaction, between PACE participants, their families, and care givers for thorough and timely resolutions. Responsible for the My AltaMed portal, DHCS Alternative Format Selection Requests, and other patient satisfaction areas. The PACE Participant Experience Coordinator is an integrated member of the PACE Quality Team thus under the supervision of the Director of PACE Quality Improvement & Compliance visitors, supports the PACE Quality Team in areas around patient satisfaction.

Minimum Requirements:

1.Associate's Degree required.

2.Bachelor's Degree in a health related field preferred.

3.Minimum of 1 year of experience in health care setting that supports provider and/or patient engagement departments required.

4.Minimum of 1 year of experience in process improvement and/or other quality improvement related experience is preferred.

Benefits & Career Development

• Medical, Dental and Vision insurance

• 403(b) Retirement savings plans with employer matching contributions

• Flexible Spending Accounts

• Commuter Flexible Spending

• Career Advancement & Development opportunities

• Paid Time Off & Holidays

• Paid CME Days

• Malpractice insurance and tail coverage

• Tuition Reimbursement Program

• Corporate Employee Discounts

• Employee Referral Bonus Program

• Pet Care Insurance

Salary Range

$26.13 - $32.55 hourly