Owner Relations For Coastal Resort Destination

Job Type

Full-time

Description

Headlands Coastal Lodge and Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Our carefully appointed 33 room hotel offers a breathtaking view of the ocean, Haystack Rock, and Cape Kiwanda. In this unique career opportunity, you will join a high performing team of hospitality professionals to deliver an exceptional experience for guests.

Pacific City is off the beaten path on a relatively undiscovered stretch of the majestic Oregon Coast. Cape Kiwanda, in Pacific City, enjoys a storied connection to the ocean, local rivers, beachfront and majestic outdoor playground. Surfing, kayaking, hiking, photography, beachcombing, and fishing are just some of the outdoor activities enjoyed in this beautiful beach town.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

Hospitality professional who is excited to deliver an extraordinary coastal experience to each owner and guest at The Cottages at Cape Kiwanda. The ideal candidate will connect with each of the 200+ owners, taking time to learn their individual preferences and expectations for their ownership. In partnership with the Headlands general manager, this team member will recommend and make purchases within the annual budget to ensure that the Cottages always meet the Headlands standards.

• Keep owners engaged in the benefits and communications.

• Maintain the rental management program to meet the owner and company goals.

• Provide concierge services for owners when requested.

• Keep accurate and current records, rental management agreements, choice weeks, new and existing owner contact information, owner preferences, trade requests and regular correspondence.

• Process owner trade requests.

• Administer the annual choice week selection process to meet the By-laws.

• Help to plan and coordinate weekly complimentary activities for the owners group.

• Maintain and manage inventory items that are essential to providing services to owners and guests.

• Coordinate and maintain the records for the annual budget and board meeting to meet the By-laws.

• Maintain the cottage reserve schedule records and coordinate the projects as needed.

• Administer the Kiwanda Standard, cottage HOA rules and regulations and by-laws.

• Manage the HOA dues billing and collection process.

• Build relationships with our Real estate partners to ensure access to cottages for showings and the processing of ownership changes are seamless.

• Work with all departments to customize individual owner experiences.

Requirements

You own this if you have…

• Minimum of 2 years HOA management or relevant experience to include for example, Guest Relations, Office Administration.

• Ability to handle a variety of Guest Service-related situations and thrive in an environment that requires you to multi-task.

• Ability to work well under pressure in a fast-paced environment and work cohesively as part of a team.

• You must carry a valid CPR and First Aid Certification.

• You must carry a valid Food Handlers Card.

We've got you covered…

Our team members are our most important asset and that's reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:

• Health Benefits Package-Medical/Dental/Vision/EAP

• 401K plan with matching

• Paid Holidays/Personal/Vacation/Sick time

• Onsite parking

• Complimentary shift meal

• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

• Career growth opportunities and Recognition Programs

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Salary Description

$21.00 to $25.00