Coordinates all recruiting, interviewing, new-hire training, up-training and nesting of Owner Referral Sales Team.
Conduct and manager all recruiting including application screening and interviewing
Conduct call new hire Owner Referral Sales training classes
Conduct Weekly Meetings for Owner Referral Sales
Responsible for creating and developing all Training Materials including weekly meeting material
Coaching and Up-training of Owner Referral Sales on updates and/or changes to policies and procedures
Responsible for Nesting of all new hires on the floor, including closing sales and TO training
Assist ( when needed) in all aspects of training for the Specialty Marketing department
Must supervise and coach Owner Referral Sales Agents on handling problems and situations as they arise. Ensures all duties are completed by all new hires. Creates and manages schedules for new hires as well as gives direction on how to motivate, counsel and provide feedback on areas of development.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent interpersonal, verbal, and written communications skills
Intermediate Microsoft Office skills
Ability to create, develop, and implement training programs
Ability to interact with all levels of management
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or six months related experience and/or training in Westgate Resorts Specialty Marketing Department; or equivalent combination of education and experience. Must possesses a sales background.
Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; sit; use hand to finger; talk or hear. Requires frequent use of computer keyboard- typing required and computer mouse.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually high