Owner Referral Center Coordinator

Westgate Resorts Gatlinburg , TN 37738

Posted 3 months ago

SUMMARY

This jobs primary purpose is to register existing owners into the Resorts Owner Referral program, ultimately providing leads for the Corporate call center.

DUTIES

Register new and existing owners into the Referral program, explaining the program in detail.

Provide customer service for new and existing owners.

Data entry of orphan leads.

Daily distribution of referral appointments to sales representatives for Specialty programs.

Lead generation for non-buyers in the Giftroom.

Provide copies of leads to appropriate departments.

Ensure that all referral lists have all the pertinent information.

Daily count for Dayline and Inhouse leads generated.

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITIES

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The team member frequently is required to stand and reach with hands and arms.

The team member is occasionally required to walk and stoop, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.



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Owner Referral Center Coordinator

Westgate Resorts