Owner Pre Arrival Calling Agent (Japanese Speaking)

Hilton Grand Vacations Honolulu , HI 96812

Posted 2 weeks ago

Job Description:

An Owner Pre Arrival Calling Agent (Japanese Speaking) is directly responsible for booking qualified tours to guests and owners with reservations at the Hilton Grand Vacations and Hilton Hawaiian Village, which will produce potential revenue. Call agents will book tours via both inbound and outbound phone calls.

What will I be doing?

As an Owner Pre Arrival Calling Agent (Japanese Speaking) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Pro-actively call all eligible guests at HGVC who are guests and owners of HGVC and HHV to preview HGVC through direct booking of tours prior to the guests' arrival

  • Make required number of outbound phone calls per day to meet production requirements by executing on all inbound and outbound guest calls at the start of each work shift

  • Review production reports and notify manager in writing of any challenges within the month the tour shows or package is sold

  • Responsible for selling local tours and activities while providing concierge services

  • Follow gifting list procedures to ensure costs are met monthly

  • Complete required paperwork accurately and completely for each tour with Tour Coordinator, including guest information for wake up and tour confirmation calls

  • Disposition all lead calls in a timely manner

  • Call Tour Coordinator throughout the day to check availability as to not overbook a wave

  • Provide guests in booking hotel services (spa, golf, dining), including directing guests to Guest Services for specific information

  • Distribute only HGVC authorized information, collateral, and materials

  • Notify manager of any shortages in collateral in a timely manner

  • Maintain location-operating standards

  • Contact management with any guest issues

  • Comply with all reasonable requests put forth by management

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Minimum 3 months of previous customer service experience

  • Professional verbal, interpersonal, guest relations, and etiquette skills in person, via email and on the telephone

  • Demonstrate excellent communication skills

  • Ability to handle multiple tasks and balance priorities

  • Be able to work in a timely manner, critically think and work in a team environment

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

  • Able to work all days and shifts assigned, including weekends and holidays

  • Fluency in Japanese (speak, read, write)

  • Basic English language skills (speak, read, write)

  • High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Timeshare experience

  • Sales experience

  • Call center experience

  • Experience working with VOICE and Salesforce

  • Thorough understanding of the island of Oahu

  • Fluency in professional Korean (speak, read, write)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Relations Agent Bilingual Japanese / English Required (FullTime) The RitzCarlton Residences Waikiki Beach

Marriott International

Posted 1 week ago

VIEW JOBS 4/8/2019 12:00:00 AM 2019-07-07T00:00 At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Job Summary Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Honolulu HI

Owner Pre Arrival Calling Agent (Japanese Speaking)

Hilton Grand Vacations