Overpayment Coordinator (Executive I)

Agency : Department of Human Services

Opening Date: 06/26/2024

Closing Date/Time: 07/10/2024

Salary: Anticipated Salary: (Effective 7/1/24) $5,703 - $8,170 per month ($68,436 - $98,040 per year)

Job Type: Salaried

County: Sangamon

Number of Vacancies: 3

Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 37848

Position Overview

The Office of Fiscal Services is seeking to hire a dynamic, organized, detail-oriented coordinator to perform professional work in identifying, developing, and implementing collection programs for the Bureau of Collections. This position plans, organizes and implements procedures for the identification, referral of potential administrative support cases for Supplemental Nutrition Assistance Program (SNAP) and Cash Assistance overpayments; prepares small claims complaints; acts as the Bureau's representative in overpayment proceedings; and as liaison between the Family Community Resource Centers and the Bureau of Collections staff regarding overpayments and recovery activities.

Job Responsibilities

• Serves as an Overpayment Coordinator for the Bureau of Collections.

• Reviews and responds to cases referred by caseworkers/Bureau of Collections staff for recalculations.

• Serves as liaison between the Family Community Resource Centers and the Bureau of Collections staff for recalculations.

• Initiates and prepares periodic reports regarding overpayment and administrative support activity in the designated areas.

• Confers and makes recommendations to management staff regarding the appropriate referral of overpayment and administrative support accounts.

• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with coursework in business or public administration.

• Requires one (1) year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.

SPECIALIZED SKILLS

• Of the one (1) year of administrative experience, requires one (1) year of experience processing overpayments and maintaining accounts receivables, including experience in a public assistance eligibility system such as the Accounts Receivable System (ARS) and/or the Integrated Eligibility System (IES).

Preferred Qualifications

• One (1) year of professional experience communicating with clients on a high volume, daily basis regarding their overpayment accounts.

• One (1) year of professional experience utilizing Microsoft Office Suite or similar word processing/spreadsheet/database software.

• One (1) year of professional experience working with Federal regulations and Illinois laws, rules, and regulations with special emphasis on welfare programs such as the Supplemental Nutrition Assistance Program and the Cash Assistance Programs.

• One (1) year of experience processing overpayments and maintaining accounts receivables, including experience in a public assistance eligibility system such as the Accounts Receivable System (ARS) and/or the Integrated Eligibility System (IES).

• One (1) year of professional experience utilizing the principles and practices of public and business administration.

• One (1) year of professional experience developing and managing a small agency function program.

Conditions of Employment

• Requires a current Illinois' driver's license and the ability to travel.

• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: 8:30am

• 5:00pm, Monday

• Friday

Work Location: 600 E Ash St, Springfield, Illinois, 62703

Office of Fiscal Services

Bureau of Collection Services

Overpayment Review-Field Support

Agency Contact: DHS.HiringUnit@Illinois.gov

Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

• 3 Paid Personal Business Days annually

• 12 Paid Sick Days annually (Sick days carry over from year to year)

• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years

• Flexible Work Schedules (when available dependent upon position)

• 12 Weeks Paid Parental Leave

• Deferred Compensation Program

• A supplemental retirement plan

• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans

• 5% Salary Differential for Bilingual Positions

• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This position DOES contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Nearest Major Market: Springfield