Belmond El Encanto, a Forbes Five-Star luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.
This polished individual will act as Manager on Duty in absence of senior management. Responsibilities include checking in/out guests in an efficient and friendly manner, ensuring complete guest satisfaction; settling bills accurately through credit card or cash transactions; resolving customer complaints; handling all special requests and guest interactions with utmost professionalism and empathy; and reconciling all transactions at the close of each shift.
This position requires a minimum of two years of previous supervisory or management front office experience, preferably in a luxury hotel setting. The successful candidate will have consistency of service to ensure guest expectations are met or exceeded and be able to maintain a positive work environment. Proficiency with math calculations is essential and fluency in a second language is a plus. A college degree and Opera software knowledge are strongly preferred.
For on-call team members, Belmond El Encanto offers sick pay and a 401(k) program with Company matching. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.