thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.
About the Role
The Operations Associate Lead performs all materials processing for one of the inbound (receiving, sorting and processing merchandise) or outbound (pick, pack & shipping) operations area within our high-volume Phoenix, AZ distribution center, and assists Supervisors with production flow in a specified area. Provides production direction for floor tasks.
Receive goods, and reconcile against all pertinent supplier information.
Inspect apparel and accept it into inventory based on thredUP's high standards regarding condition, brand, and sizing
Provide quality control at all key steps.
Itemize, photograph, hang, pick and pack apparel and related items.
Rack-sort, Returns and racking.
Work with other members of the team to meet individual and collective goals for high productivity, low defect rates, short lead times and scale up.
Perform other on-site duties as assigned
Gives timely and appropriate feedback for continuous improvement of processes.
Participate in the completion of production goals and special projects.
Effectively communicate work task Standard Operating Procedures, daily status information particularly during shift hand-offs.
Interact, in a professional manner, with supervisors, thredUP management, technical experts and peers.
Maintains a cooperative and constructive attitude.
Communicates appropriately regarding work issues, concerns, and when asking questions individually, or in a group situation.
Takes on new/additional tasks, responsibilities and special projects
Trains and/or mentors others on processes, procedures and quality
Consistently produces/performs in top 10%
Attention to detail, positive attitude, punctuality and reliability.
Basic reading and arithmetic skills.
Ability to work effectively as part of a team.
Experience/dexterity using handheld electronic devices (e.g., scanners, cameras, and smart phones), desktop computers, and voice dictation systems for data entry.g., scanners, cameras, and smart phones), desktop computers, and voice dictation systems for data entry.
High School Diploma
Must have 2+ yrs of Leadership experience (i.e. Lead, Supervisor, etc)
Proficient in Microsoft Office Tools
Strong written communication skills (Note: Resume structure and presentation is often a good sign)
Well spoken/experience speaking to and motivating 20+ people
Experience delivering constructive feedback
Light project management experience - (1+ yr)
Ability to prioritize competing priorities
Timekeeping experience a plus
At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we believe diversity is key. As a diverse and inclusive workplace, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Everyone is welcome - be you.
Okay, show me the money...
We have a set 38-hour schedule. Sorry, we cannot accommodate any adjusted schedules at this time.
Hours: Sunday-Thursday, Sun: 7pm 530am, Mon-Thurs: 10pm
Takin' care of business. And working overtime (aka your work schedule may include Saturdays when needed.)
Pay day is bi-weekly
Work hard, earn more. You can earn regular pay increases as you develop additional skills.