Overnight Runner - Delano

Sbe Entertainment Group Miami Beach , FL 33109

Posted 3 weeks ago

A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - we are sbe. Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service. We are committed to authenticity, sophistication, mastery and innovation. Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

Duties & Functions:

  • Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel

  • Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly

  • Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced

  • Ensure that all VIP gifts are replenished daily

  • Dispose of all rubbish and dirty linen safely and correctly

  • Ensure that all equipment is maintained in a serviceable condition and report faults immediately

  • Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries

  • Handle guest complaints promptly and with thorough follow up, referring to others when necessary

  • Follow key signing procedures and take responsibility for assigned keys

  • Hand in all lost property immediately and follow hotel lost and found procedure

  • Assist in stock and special cleaning projects as required

  • All guest property is handled in an efficient and correct manner

  • Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor, Assistant Director of HSKP, and or Director.

  • Report any room that does not require service, "Do Not Disturb" or double locked to Floor Supervisor

  • Report any shortage of linen, supplies or equipment to the Floor Supervisor

  • Comply with Health and Safety hazards and report these at once

  • Assist fellow employees to perform similar or related jobs as and when necessary

Specific Job Knowledge &

Skills:
  • High School Diploma or equivalent preferred

  • One to two years in a similar position, preferably in an upscale or lifestyle brand hotel

  • Possess a gracious, friendly, and fun demeanor

  • Ability to multitask, work in a fast paced environment and have a high level attention to detail

  • Strong verbal and written communication skills in English

  • Maintain positive and productive working relationships with other employees and departments

  • Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

  • Stand, sit, or walk for an extended period of time or for an entire work shift

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping

  • Requires manual ability to use, carry, and operate all necessary equipment

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job


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Overnight Runner - Delano

Sbe Entertainment Group