Overnight Relief Front Desk Clerk (Part Time)

Pebble Beach Resorts Pebble Beach , CA 93953

Posted 3 months ago

Company Background

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL EMC, Pebble Beach Food & Wine and PURE Insurance Championship Impacting the First Tee.

Future site of the 2019 U.S. Open Championship, Pebble Beach Golf Links has hosted five U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary

Responsible for checking guests in and out of the hotel. Extensive use of the phone is required as is a tremendous amount of one-on-one contact with the guests. Ability to stay well informed and knowledgeable about hotel and local activities, restaurants, services and other attractions. Computer literate and previous experience with property management system preferred.

Essential Duties & Responsibilities

  • Register guests and enter registration information into computer.

  • Answer telephones, providing information about room rates, packages and various resort amenities.

  • Complete check-out process, print bill and answer any questions about charges.

  • Describe various room locations and types to guests and telephone inquiries.

  • Cash guest checks and handle credit card transactions according to current policies.

  • Provide current and detailed information about all hotel departments, services and hours.

  • Post charges according to current procedures.

  • Keep an accurate cash bank, making change and handling cash transactions.

  • Check that gratuity charge is correctly entered in room charges.

  • Run required reports, including down time printout of all guest information and VIP arrival lists.

  • Call housekeeping about no-shows and late checkouts.

  • Prepare coupons for meals or packages for next day arrivals.

  • Check registration cards for missing, inaccurate or incomplete information.

  • Print registration card for next day arrivals.

  • Comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills

  • Attention to detail required.

  • Basic math and accounting skills.

  • Excellent telephone etiquette and interpersonal skills required.

  • Basic clerical skills in order to assist guest with business needs.

  • Ability to speak, read, and understands the English language.

Desired Skills

  • Some customer service and/or hotel experience preffered.

  • High school diploma or equivalent and some college preferred.

Physical Requirements

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, and reach with hands and arms. Regularly lift and/or move up to 10 pounds and occasionally lift and/or move over 50 pounds. Repetitive hand use is required.

Why work for us

  • We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.

  • Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.

  • Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.

  • Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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Overnight Relief Front Desk Clerk (Part Time)

Pebble Beach Resorts