Overnight Manager/Shift Leader

Burger King Corporation Austintown , OH 44515

Posted 2 months ago

OVERNIGHT MANAGER / SHIFT LEADER POSITION

At TOMS King, we believe that our employees are the cornerstone of our success.Have a rewarding career where the possibilities are endless begins with you! If you are passionate about serving our Guests and enjoy working in a fun, fast-paced, collaborative, team-oriented work environment, consider joining our team.

SUMMARY

Our Shift Leaders are an important ingredient to the success of the business. Our crew is responsible for delivering our 'Customer Promise' by providing outstanding customer service to our guests. TOMS King is deeply committed to excellence and rewards our employees for their strong performance.

The Shift Leader supports the Restaurant Management team in ensuring the delivery of guest satisfaction through managing the daily operations of a single restaurant. The Shift Leader helps manage financial controls, operations, people development, customer service, and compliance across shifts for desired restaurant outcomes. The Shift Leader has full accountability for restaurant operations in the absence of the Restaurant General Manager and Restaurant Manager.

SHIFT LEADER RESPONSIBILITIES INCLUDE:

Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines.

Motivates and directs team members to exceed customer expectations with fast and friendly service in a neat and inviting environment.

Supervises and trains Crew Members on team stations, BKC products, processes, and policies.

Supports cultural initiatives of the Company and drives the CORE Training principles.

Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.

Assists Restaurant General Manager in enforcing compliance with government regulations, employment law, food safety, security policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.

Assists the management team with recruiting and hiring crew members.

As part of the restaurant management team, recruits, trains, and works to retain effective team talent, by making decisions or recommendations on advancement.

Makes decisions or recommendations on discipline and terminations of Crew Members

Available to work evenings, weekends, and holidays.

REQUIREMENTS:

One (1) year of supervisory or leadership experience in a retail, restaurant, or hospitality environment

Ability to coach and train other team members

Excellent communication skills with a strong interest in Guest Services

Must have ServSafe Certificate

Ability to provide exceptional customer service

Ability to work diligently in a fast-paced environment

Must have reliable transportation

Minimum age requirements 18

ABOUT TOMS KING

TOMS King is one of the top 10 largest BURGER KING franchisees and owns and operates over 130 restaurants across Illinois, Ohio, North Carolina, Pennsylvania, and Virginia, with more than 3,000 team members.

TOMS King offers career advancement opportunities, promoting from within! Competitive wages, E-learning tools for training and development, flexible schedules, employee meal discounts, PayDay and scholarship opportunities.

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Overnight Manager/Shift Leader

Burger King Corporation