Overnight Loss Prevention Officer

Granduca Hotels Austin , TX 78719

Posted 2 months ago

Overview

Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard.

This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the World designation.Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

The full-time overnight Loss Prevention Officer is responsible for maintaining the safety and security of our guests, employees and hotel, while maintaining a cordial and professional demeanor according to LHW and Hotel Granduca standards.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

Handle all shipping and receiving duties

Log and work with Concierge and Front Desk to deliver packages and mail in a timely manner

Collaborate with HRD and GM to conduct investigations while maintaining confidentiality

Document and organize all Lost & Found items and monitor retention time

Maintain confidentiality of all reports and release information only to authorized individuals

Conduct and log scheduled patrol of hotel and area at designated times throughout shift

Monitor vehicle parking and assist valet as needed

Complete and log daily incidents and events

Maintain visibility throughout hotel and grounds

Promptly investigate disturbances or unusual activities and inform management. Call 911 as required

Monitor surveillance cameras throughout shift

Escort guests to designated areas and assist with key entry

Maintain accurate key control logs and distribute keys to authorized employees

Collaborate with Engineering on evacuation procedures during fire drills or natural disasters

Conduct fire drills as required

Maintain awareness of operations and activities in hotel and surrounding areas

Ensure the safety of hotel, guests and employees

Participate in monthly Safety meetings and other scheduled meetings

Conduct Safety briefings as requested at events and meetings

Assist HR with compliance of all OSHA, F/S, and TABC regulations

Practice and enforce the Daily Core Values and 3 Steps of service

Conduct locker and bag checks as required

Maintain a calm and professional demeanor to reflect the culture of Hotel Granduca and LHW standards

Issue and retrieve keys, parking passes, lockers, uniforms and maintain organized and neat logs

Maintain communication with team and supervisor and maintain accurate Reports, pass-down logs and checklists

Perform other duties as assigned

Qualifications

Minimum High School Diploma or equivalent

At least 1 year related experience in a full service hotel or luxury hotel

Must possess excellent command and comprehension of English - verbal and written

Bilingual

  • English/Spanish preferred

Proficiency with computers and Microsoft office

  • Outlook, Word, Excel, PowerpointExcellent interpersonal skills and ability to communicate effectively with internal and external guests

Maintain a positive, cordial and professional demeanor at all times

Ability to follow verbal and written instructions

Maintain knowledge of the hotel layout, rooms, service areas, hours of operations, location of all emergency equipment and local area

Maintain knowledge of daily events, occupancy, VIP's and special needs

Excellent telephone, email etiquette and organizational skills

Ability to multi-task and complete projects in a timely manner

Ability to effectively communicate and interact with individuals and groups from diverse backgrounds and ethnicities

Must be able to remain calm and think clearly in all situations

Must be 1st Aid/CPR certified

Able to lift, push, pull, carry at least 50 lbs

Must be able to walk, stand for long periods, run, sit, bend, crouch, run, reach Must be able to work primarily overnight shifts but may be required to work other shifts based on business demands

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



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Overnight Loss Prevention Officer

Granduca Hotels