Accor Hotels Austin , TX 78719
Posted 3 days ago
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Have full knowledge of all menu items, garnishes, contents and preparation methods
Have full knowledge of all beverage lists
Answer guest calls and guide the order taking process, upselling wherever possible
Communicate guest needs effectively with Servers, Culinary team, and Leadership team
Close checks in a timely manner
Communicate proactively with Front Office, Sales, and Culinary teams to coordinate all VIP guest amenities
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Follow daily assigned employee shift side work
Pace all In Room Dining order distribution and deliveries to our standards
Maintain departmental requisitioned supplies properly stored and organized
Follows hotel uniform and grooming standards
Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous Food & Beverage experience preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts
Additional Information
This position requires: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear and taste or smell. The employee frequently is required to stand. The employee is occasionally required to sit and stoop, kneel or crouch.
The employee must regularly lift and/or move up to 20 pounds and frequently move up to 25 pounds when bringing up and down loaded Room Service tables and trays. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Constant standing and walking throughout shift
Frequent lifting and carrying up to 20 lbs
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Required Education and Experience
Fairmont Austin is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Accor Hotels