Overnight Housekeeping Shift Manager - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Housekeeping Supervisor to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the day to day operations of assigned floors and to ensure the overall cleanliness of property rooms.

THE DAY-TO-DAY:

• Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.

• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

• Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.

• Inspects guest rooms completely and thoroughly for cleanliness.

• Maintains knowledge of Hotel information in order to answer guest inquiries.

• Maintains records including repairs needed, lost and found items, and quality of work completed by employees.

• Completes daily worksheets accurately and in a timely manner.

• Utilizes performance feedback, recognition, and training, and adheres to company policies, legal requirements as well as be knowledgeable of all duties.

• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.

THE DAY-TO-DAY:

• High School Diploma or GED

• 1+ Years of Supervisory Experience

THE IDEAL CANDIDATE:

• Takes pride in their work

• Looks forward to working with a team to provide positive experiences

• Describes themselves as detail-oriented

• Enjoys helping others and likes to make a good impression

• Can handle multiple tasks at one time

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!