Hyatt Hotels Corp. Seattle , WA 98113
Posted 5 days ago
As an Overnight Guest Services Agent you will be accountable for dealing with guest's requests in a fast-paced and efficient manner. In addition, you will also be part of the safety and security of the hotel guests and employees. You will be expected to follow safety and security standards and respond to incidents accordingly.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Some of the key tasks include but are not limited to:
Assist with Valet duties and responsibilities including the parking and retrieval of guest vehicles
Assist with Luggage storage and deliveries
Restocking the housekeeping closets daily ensuring adequate levels of linen and guest supplies
Delivering convenience items on request to the guests
Performing special cleaning tasks including pressure washing outdoor areas, indoor rugs, carpet and upholstery cleaning, washing walls and ceilings, moving furniture for deep cleaning, turning mattresses
Sweeps carpets and hoovers if required and appropriate
Empty ashtrays and outdoor bins
Polishes furniture and fixtures
Vacuums and polishes elevators
Keeps the front of the hotel free from trash
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner or broom
Assist with general Engineering Guest Requests
AC air filter replacement in unoccupied guest rooms
Qualifications:
Ability to lift, push and pull a moderate amount of weight
Ability to work the overnight (third shift) including weekdays, weekends and holidays
A valid drivers license is required
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time and walk moderate distances
Proficient in basic computer skills
Benefits available with this position include:
Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
401k & Retirement Savings Plan (RSP)
Basic Life Insurance
Short term disability insurance
New Child Leave & Adoption Assistance
Compassionate Leave
Paid Time Off:
Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
Hire Date Through Four Years
Sick Leave:
Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle's Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Holiday Pay:
Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
Additional perks may include:
Colleague Discounted Rates as of the 1st day of employment
Complimentary Room Nights for full-time and part-time positions after 90 days of employment
Flexible Spending Account
Subsidized ORCA Pass
Tuition Reimbursement of $1,000.00 per calendar year
Complimentary Dry Cleaning of Uniforms
Employee Assistance Program
Wage Information
Hourly role: The hourly rate for this position starts at 23.84 with an increase to $24.34 after 90 days.
Hourly roles with five-year rates: The hourly starting rate for this position is $24.34 after 90 days. This position also has an established rate for colleagues who remain in the position for five years, which is an additional $0.50
Hourly roles with seven year rates: The hourly starting rate for this position is $24.34 after 90 days. This position also has an established rate for colleagues who remain in the position for seven years, which is an additional $0.75
Hourly roles with ten year rates: The hourly starting rate for this position is $24.34 after 90 days. This position also has an established rate for colleagues who remain in the position for ten years, which is an additional $1.00
Pay ranges are listed on each job posting individually.
Hilton Worldwide
Posted 3 days ago
VIEW JOBSHyatt Hotels Corp.