Aspen Skiing Company, L.L.C. Aspen , CO 81612
Posted 3 days ago
Company Description
Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job Description
Summary
The Overnight Front Office Receptionist perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous.
Job Posting Deadline
Applications for this position will be accepted until October 15, 2024.
Essential Job Functions
Act as Overnight Front Desk Receptionist, Concierge and PBX Operator during this shift
Assist with guest requests and any guest services
Prepare next day arrivals to include keys, itineraries and registration cards
Post nightly rates
Post movie charges
Post overnight parking charges
Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wakeup call clock. Continue to record wake up calls throughout evening. Make wake up calls that are for the night shift
Prepare the next day daily report
Post daily arrivals on the informational board
Be completely familiar with all emergency procedures; act responsibly and in accordance with policies and procedures in the event of an emergency
Make Manager aware of guest's comments and complaints
Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
Report to shift on time
Comply with all policies and procedures for the Front Desk department, The Residences at The Little Nell, and Aspen One
Is familiar with hotel fire and safety procedures
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Qualifications
Knowledge of Hotel Front Desk and Concierge Responsibilities
Valid Drivers License
College degree/ high school diploma
2-3 years previous security experience
Desire to work nights
Police background preferred
Be a self-starter and be able to work without supervision
Excellent customer service experience
Typing and computer skills
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under limited supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 30 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen Skiing Company, L.L.C.