Overnight Front Desk Agent

Job Description

As an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As an Overnight Front Desk Agent, you will:

• Greet guests warmly upon arrival, facilitating smooth check-in procedures.

• Efficiently register guests, ensuring accurate information and assigning suitable rooms.

• Issue room keys and provide necessary instructions to the guest.

• Manage telephone communications by transmitting and receiving messages professionally.

• Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.

• Maintain up-to-date records of room availability and guest accounts for efficient management.

• Handle billing procedures, including computing bills, collecting payments, and providing change.

• Take reservations and confirm bookings promptly and accurately.

• Record and post charges to guest ledgers, including room rates and additional services.

• Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.

• Conduct nightly bucket checks to ensure guest satisfaction and comfort.

• Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.