Overnight Closer

Planet Fitness Davenport , IA 52803

Posted 2 months ago

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

  • Close shift for that business day.

  • Create a bank deposit for next day.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Ability to work 3rd shift (overnights).

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Remote Quickbooks Live Expert Bookkeeper

Intuit

Posted 2 days ago

VIEW JOBS 3/1/2021 12:00:00 AM 2021-05-30T00:00 Overview Join Our Virtual Bookkeeping Network! At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeeper's support that mission to our QuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeper will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their bookkeeping, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our Bookkeeper experts are agile; continually learning, working, and providing guidance in new and exciting ways. What you'll bring * Experience: 5+ years domain experience (contingent upon domain). Experience using bookkeeping software. * Degree: 4 year degree preferred * Credentials/Certifications: QB Pro Certification Required Within 30 Days of Starting, CPA, CPB or QB ProAdvisor) * Skills: High degree of customer service, attention to detail, ability to manage multiple tasks. Strong written and verbal communication skills. Moderate computer/software skills. * Proficient with technology; solid knowledge of computer operations and software. * Must have (or be willing to obtain) a dedicated internet connection and landline phone * Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring * Excellent verbal and written communication skills * Ability to work in a fast-paced environment with minimal supervision * Critical thinking, problem solving, and determination * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: qbl How you will lead * This is a virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise. * Communicates directly with customers, answering specific domain questions (written & oral) * Performs domain expert services (bookkeeping/accounting) * Reviews information input by customers for accuracy * Researches regulations to support advice Intuit Davenport IA

Overnight Closer

Planet Fitness