Overnight Closer

Planet Fitness Austin , TX 78727

Posted 1 week ago

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

  • Close shift for that business day.

  • Create a bank deposit for next day.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Ability to work 3rd shift (overnights).

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Kitchen Closer (Back Of House) Hancock

Freebirds

Posted 1 week ago

VIEW JOBS 3/7/2019 12:00:00 AM 2019-06-05T00:00 From the scratch-made food we chop and grill everyday, to the music we jam to; Freebirds is all about keeping it fresh. We’re looking for experienced kitchen staff from all walks of life who love great food and want to join our Freebirds Tribe! As a part of the Freebirds team we offer: * Flexible schedule, competitive pay + tip share * Career growth * Refer a Friend Program * Textbook reimbursement * Discounts on Freebirds food We want you to contribute to our company culture by showing off what makes you unique aka no uniforms or need to hide tattoos! Main Accountabilities * Expert on both hot side and cold side of kitchen, griller, and runner. * Handling of raw proteins in a safe manner at all times. * Knows how to work all kitchen equipment. * Understands the impact of waste and follows proper procedures for waste reduction. * Knows how to and assist with opening and breakdown of grill (proper closing and cleaning procedures). * Oversee cooking of all proteins for the line ensuring great quality. * Maintain solid pace throughout the shift. * Communicate with the food runner/kitchen to ensure product levels are maintained. * Maintain kitchen safety standards. * Labels and dates all product accurately, using sure date system. * Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Freebirds standards. * Practices FIFO (First In, First Out), when restocking items on the line. * Keeps stations clean and organized throughout shift. * Demonstrates the ability to recognize when food does not meet standards and corrects the issue. * Works and communicates effectively with cold side kitchen station to ensure prep lists is completed. * Understands and utilizes prep calculator prep sheets. * Trained on safe, effective use of cleaning chemicals and knows how to properly store chemicals. Think you have what it takes to join The Tribe? Let’s talk. Back of House is responsible for ensuring that all food is prepared in a safe and effective manner according to Freebirds recipes and procedures experienced candidates may be well versed in FIFO procedures, have strong knife handling skills, and kitchen equipment experience Knowledge& Skills * Have the ability to develop positive working relationships with all employees and work as part of a team by helping others. * Have the ability to speak clearly and listen attentively to guests and other employees. * Be able to exhibit a cheerful and helpful attitude, and provide exceptional customer service. * Be able to adapt to changing customer volume levels with a sense of urgency. * Remain calm under pressure. * Multi-tasking abilities. * Ability to read, write, and speak English. * Kitchen prep and strong knife skills required. * Understanding of FIFO protein standards and procedures. * Able to stand for extended periods of time with frequent walking, kneeling, bending, and reaching. * Must be able to lift, move and carry up to 20 pounds frequently and 50 pounds occasionally. Work Experience * 0-2 years of industry related experience. Freebirds Austin TX

Overnight Closer

Planet Fitness