Outside Sales

Wylander, a recruiting company specializing in the disaster restoration industry, is looking for a passionate Emergency Service Coordinator for a full-service restoration company located in Ledgewood, NJ.

Emergency Service Coordinator Compensation and Benefits:

• Earning Potential of $150,000 (Base Rate + Commission Plan)
• Health Benefits
• 401K w/ company match
• Full electronics package/ Gas/Mileage/Toll Reimbursement
• Opportunity for company vehicle dependent on performance
• PTO 17 Days (10 PTO, 5 Sick, 2 Floating Holidays) Monday- Friday / Occasional Weekends/ As needed for emergencies.

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They are seeking a confident, money motivated, field sales rockstar to solicit, educate, and sell emergency construction services to property owners who have experienced fire, water, or storm damage to their homes or businesses. The coordinator is responsible for responding and travelling to emergency property situations within a designated service area. Primary responsibility is to monitor and interpret lead sources to arrive quickly at any scene of a fire/storm emergency to consult with property owners impacted by the damage. This includes board up and tarping, water mitigation, smoke mitigation, and complete rebuild services. You should have experience of outside sales in the home improvement industry. An ideal candidate has worked for roofing, solar, windows and siding, selling home services and is aware of the restoration industry and even participated in large storm events. Experience working for other restoration companies, property management firms, and knowledge of property restoration and construction is a plus. All leads provided.

Emergency Service Coordinator Responsibilities:

• Solicit and Sell range of offerings by the company and related enterprises for property owners who have suffered fire or storm damage including emergency board up and tarping services; mitigation services (demo, cleaning, drying) and reconstruction services.
• Monitor emergency alert notifications, various social media sources as well as your own efforts to track fire related incidents in Northern NJ to generate leads.
• Use social networks to market the company’s services during storms.
• Inspire a trusting rapport with customers/homeowners.
• Establish and maintain working relationships with local emergency response agencies and local community.
• Data entry into lead generation software to create databases consisting of fire, water, or storm victim information.
• Track and complete a daily log of job activity.
• Coordinate communications between property owners and the company until the reconstruction contract is sold to the best of your ability.
• Manage and maintain claim files including documents and photographs.
• Keep paperwork on jobs up to date relating to the company contracts, authorization forms, and homeowner expenses for reimbursements.
• Assist estimators as needed.
• Design efficient ways of reporting job status updates to owners, including the adoption of job management software. Using Microsoft Teams, What’s App, and Builder Trend.
• Track and complete a daily log of lead related activity

Emergency Service Coordinator Requirements:

• Must have documented outside sales experience.
• Preferred candidates have experience in the insurance restoration industry, knowledge of construction or insurance policies, and experience with a CRM sales software program.
• Excellent in-person, face-to-face, personable communication skills
• Comfortable, confident, and compassionate in approaching homeowners within a stressful and emotionally sensitive setting.
• Must be professional while maintaining sensitivity to the needs of our clients.
• Critical thinking with proactive problem-solving skills.
• Ability to work independently.
• Driven, resourceful, self-motivated with a can-do and positive attitude.
• Computer savvy with knowledge of MS Office (Outlook, Word, Excel).
• Well organized, address tasks with a sense of urgency and ability to prioritize work to meet critical deadlines.
• Valid NJ driver’s license clear of multiple and/or major violations A MUST.
• Be willing to have a background check completed.

Keywords: sales, restoration, construction