Outside Sales

Outside Sales

W.C. Rouse & Son | Greensboro, North Carolina

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North Carolina

Duties & Responsibilities:

• Develop & enhance our parts sales presence & response in the market as part of an overall improved customer service experience for our clients.

• Coordinate with & support Equipment Sales, Aftermarket Sales & Service Group parts needs in proposal & project ordering & execution

• Respond to aftermarket parts/material quotation requests via;

• Direct requests, existing & new customers - direct proposal response

• Service Work Order (SWO) requests

• Pricing for parts, components & materials used to support work order invoicing

• Proposals to support SWO requests - parts & labor

• Equipment & aftermarket sales parts/material pricing requests for inclusion in equipment/project sales proposal response.

• Maintain target Gross Margin Targets on parts sales

• Develop & maintain parts vendor relationships - represented principals & 3rd party resources.

• Maintain/update necessary price books, application/sales data & discount information.

• Place parts/material orders & handle communication through delivery and invoicing.

• Setup and Bill Parts Sales in ERP System, Invoice daily

• Save all Purchase Order, Invoice, Quote, etc. information to Cloud Service (SharePoint)

• Facility shipping/receiving activities for parts & materials, including forklift operation

• Parts & material staging for jobs

• In coordination with Service Coordinator & Service Manager, stage parts & materials & tools needed for jobs.

• Local inventory control - reports to Operations Manager

• Enforce facility inventory controls, per Operations Manager

• Complete Cycle Counts accurately, weekly

• Maintain/manage service group support inventory in facility and on trucks.

• Facility/Warehouse management and organization

• Maintain an organized and clean Shop/Warehouse environment

• Coordinate/Maintain Facility Structure maintenance, grounds & security needs

• Vehicle Fleet Management;

• Support vehicle & OTR equipment service needs, coordinate with service group for maintenance cycles & arrange repairs services and related vehicle logistics in concert with schedules as necessary

• Emergency parts delivery, arrange/accomplish local & regional parts pick up as necessary

• Participate, as needed, in Branch-level Service Meetings

• Provide training reinforcement to techs, on inventory control issues

• Exemplify company Core Values and Purpose to other employees and customers

• Position reports to Operations Manager

Key Outcomes:

• Prompt Response to parts sales and support request

• Cycle Counts conducted weekly

• Maintain clean and organized shop area

• Daily forklift inspections - logged to cloud storage

• Daily, in coordination with dispatcher, Add parts/materials to work orders and stage parts in bins

• Monthly Inspection of 1 service truck inventory

Benefits:

• Competitive pay, commensurate with experience and capabilities

• Full benefits package; company health insurance plan (options for health, vision, dental, and life) and 401k with matching

• Growth in income and expertise potential

Qualifications:

• High School diploma or equal education credit

• Three + years' experience parts sales and inventory control in HVAC or similar industry

• Valid driver's license with clean driving record

• Military Experience a plus

• Strong Computer Skills

• Strong Experience with Microsoft Office products

• A continuous improvement mentality

• Desire to succeed and be a part of our family, especially long term

About W.C. Rouse & Son