Outside Sales Lead

Job Title: Outside Sales Lead Classification: Full-Time, Non-Exempt, At-WillReports to: Outside Sales SupervisorDepartment: Sales and MarketingLocation: In Field: Yuba City, CA. Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required. Pay: Salary Bonus Incentive Potential

• Hourly rate $23-25/hr.

• Total anticipated yearly compensation between $48,000-85,000 annual Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration.
  
  You can get more information about Race Communications at Race.com or contact our recruiting team directly. About Us: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve.
  
  In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. Summary:As an Outside Sales Lead at Race Communications, you will drive sales growth and lead a team of outside sales representatives. Reporting to the Outside Sales Supervisor, you will provide training, coaching, and mentorship, fostering a collaborative and productive team environment.
  
  Your role involves engaging in sales outreach, building customer relationships, and promoting our fiber optic internet, phone, and television services. You will use your product knowledge and customer service skills to provide accurate information and maintain detailed records. Participation in sales campaigns and events requires travel in your market, with a strong emphasis on safety and compliance.
  
  This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
  
  Qualifications and Experience: Eligibility for US Employment without sponsorship

Minimum of 18 years of ageA valid California driver's license, subject to successful verification through a DMV check, is mandatory

High School Diploma or GED or equivalent combination of education and experience is required

Minimum of two years of experience in sales, outside sales preferably within the telecom sector, or a related field, with equivalent work experience in customer-facing roles required

Minimum of one year of experience managing a team required

Experience with direct sales, B2B sales, and/or channel sales within the telecom sector preferred

Familiarity of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics) preferred

Familiarity with telecom industry standards, regulations, and competitive landscape, including a comprehensive understanding of regulatory compliance, market trends, and competitor strategies preferred

Proficiency in CRM systems and sales analytics tools such as Sales Rabbit, Tableau, and Salesforce required

Ability to motivate outside sales representatives to achieve a target of 44 door-to-door sales per month, aligning efforts with market demand and company objectives while achieving lead target sales of 22 door-to-door sales per month

Ability to travel moderate distances by both car and foot to meet with clients and outside sales representatives onsite or in field, as needed

Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies

Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Proficiency in Spanish Language desirable

Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications

Functional use of common office equipment, computers, and office software

Strong time management skills, with the ability to manage priorities and workflow

Commitment to accuracy and high standards for quality of work

Ability to work with all levels of team members and management

Excellent problem resolution and customer service skills

Ability to deal effectively with a diversity of individuals at all organizational levels

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

Excellent verbal and written communication skills

Ability to work on complex projects with general direction and minimal guidance

Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency

Good judgement with the ability to make timely and sound decisions

Highly resourceful team-player, with the ability to also be extremely effective independently

Ability to effectively present information and respond to questions Essential Duties and Responsibilities: Sales Team Leadership and Support:Under the direction of the Outside Sales Supervisor, helps support the outside sales representatives team

Provides ongoing training, coaching, and mentoring for local team of outside sales representatives

Foster a positive and collaborative team environment to maximize productivity and morale

Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook Compliance and Ethics:Ensures compliance with all company policies, industry regulations, and ethical standards

Promotes a culture of integrity and accountability within the sales team

Maintains confidentiality of sensitive information and adhere to data protection policies Sales Outreach and Customer Engagement:Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services

Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction

Identifies potential sales opportunities, and generates interest and sales opportunities Builds relationships and trust with customers through open and interactive communication (listening) Product Knowledge and Customer Service:Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products

Provides accurate, valid, and complete information when using our CRM and other software as provided Documentation and Compliance:Keeps detailed records of customer interactions, processes customer accounts Sales Campaigns and Events:Participates in sales and marketing campaigns and attends outside events (travel required) Vehicle Maintenance and Travel:Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

Maintains a clean driving record as defined by the current fleet insurance underwriter

Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed

Travels to multiple service locations across California and occasionally beyond, including during adverse weather conditions, while adhering strictly to safety protocols

Commutes extensively by vehicle daily, both indoors and outdoors, to visit Race clients' businesses and/or residences

Flexibility to work overtime, including nights and weekends, as necessary Safety Awareness and Compliance:Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed

Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork

Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained Safety Protocols:Does not enter homes under any circumstances

Prioritizes safety at all times during door knocking activities Practices safe driving if your route involves traveling

Carries identification and any necessary credentials

Dresses appropriately for the weather and wear comfortable footwear

Keeps a charged mobile phone with you for communication Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways

Maintains a safe distance from aggressive or unrestrained animals

Avoids walking on driveways or paths that may be slippery

Stays cautious when approaching homes, in the event of feeling unsafe or encountering a hostile situation, promptly leaves the area and notifies supervisor

Stays cautious when approaching homes with "No Soliciting" signs or other indications of disinterest

Ensures someone knows your location and approximate schedule for the day; Does not leave assigned area without contacting your supervisor

Carries a personal alarm or whistle for added safety, if preferred

Attends safety orientation sessions provided by your employer and follow their safety protocols and guidelines Other duties as necessary may include but are not limited to:Supports recruiting efforts as needed

Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting

Be available to participate in internal or external meetings, special functions, and professional development opportunities

Cross-train and share knowledge with other team members

Support routine tasks

Maintain a professional appearance, hygiene, and demeanor Lead Responsibilities: Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook.Assists the outside sales team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently.Directly supports employees with outside sales matters within multiple practices within the department in accordance with the organization's policies and applicable laws.As this role develops, lead and supervisory responsibilities may include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems. As Part of Our Team, You Will Enjoy: 100% Employer-paid medical, dental, vision, and life for all our employees401 (k) with 100% Employer-matched up to 4% of your annual income

Generous paid time off including sick, vacation, holiday and birthday pay

Company provided equipment including uniforms, safety, tools, vehicle, and tech

Free Race TV, highspeed internet, cable, and phone service where available

Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements.

Race will consider qualified job applicants with arrest and conviction records for employment. All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, Yuba City, Chico, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position.

During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute.

For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruitingrace.com to initiate the interactive process. Updated: 07/2024 Compensation details: 22-25 Hourly WagePI51e3f94fb975-25660-34933292