Outside Sales And Customer Service Representative

Outside Sales and Customer Service Representative

Norcross

• Appliances

Classification

Salary, Exempt

Reports to: Sales Manager

Summary/Objective

The Outside Salesperson will work with clients to provide a successful customer experience. The Outside Salesperson will generate sales of all products. Will work with existing customers and secure prospective new customers and clients by phone, e-mail and direct office appointments providing detailed information on product specifications, services, pricing and delivery and install scheduling. Will focus on builders, designers, remodelers, as well as retail customers. Will also represent Construction Resources at NKBA, NARI, and various HBA events.

Outside Sales Essential Functions & Responsibilities

Provide excellent sales support and customer experience to all accounts

Conduct sales presentation of products and services to customers

Develop and maintain relationships with all accounts

Employee acknowledges that if the account desires another local sales representative or

a change in sales representatives, Construction Resources has the obligation to meet the clients' request

Visit jobsites as needed to provide the required sales support

Communicate lead times and work with scheduling changes

Assist customers via email

Attend training functions as required

Participate in sales meetings as required

Collect deposits and balances before delivery

Follow up phone calls to secure orders

Participate in after hour events and sponsorships as required

Resolve customer issues

Generate and develop new customer business accounts to increase revenue at a profitable level

Follow up to ensure customer satisfaction

Assist in collections as necessary

Outside Customer Service Essential Functions & Responsibilities

Work with national account manager to address field issues to provide final solutions

Help communicate job readiness

Provide excellent sales support and customer experience to all accounts

Develop and maintain relationships with all accounts

Visit jobsites as needed to provide the required sales support

Communicate lead times and work with scheduling changes

Assist customers via email

Follow up phone calls to secure orders

Resolve customer issues

Follow up to ensure customer satisfaction

Retail Sales Essential Functions & Responsibilities

Work retail leads as provided, especially on fireplaces and surrounds

Provide excellent sales support and customer experience

Conduct sales presentation of products and services to customers

Visit jobsites as needed to provide the required sales support

Communicate lead times and work with scheduling changes

Assist customers via email

Collect deposits and balances before delivery

Follow up phone calls to secure orders

Resolve customer issues

Follow up to ensure customer satisfaction

Competencies/Skills/Abilities

• 3 - 5 years' experience/hands-on knowledge within construction industry product sales

• Self-motivated, driven to close sales

• Ability to communicate at all levels, both inside and outside of the Company

• Computer literate; working knowledge of MS Office

• Must possess a valid driver's license and good driving record

Work Location

Onsite

• In order to fulfill responsibilities of the Outside Sales and Customer Service Representative position, this job is required to work in a specific Construction Resources manufacturing, production, client, or office environment.

Additional details will be provided during the interview process.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee may be required to sit for extended periods of time, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full time position.

Additional Eligibility Qualifications

Employee must hold a valid US work authorization.

EEO Statement

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Location

• Norcross

• Appliances