Outside Sales Advisor

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Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with families and preplanning seminars regarding prearranging. We also have the ability to sell remotely when necessary, and the Company will provide necessary telecommunication platforms to the Pre-Arrangement Advisors.

JOB RESPONSIBILITIES

• Convert Company provided leads into sales.

• Maintain a network of customers from Company provided leads.

• Builds and maintains a network of sources from which to identify new sales leads.

• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

• Demonstrates the functions and utility of products or services to customers based on their needs.

• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

• Daily use of SalesForce or applicable CRM system.

• Attend daily/ weekly/monthly calls, training, call blocks, floor time in the office or home.

• Report daily, weekly, monthly sales and appointments to Sales Manager

• Comply with industry compliance during the entire sales process

• Other responsibilities as assigned.

MINIMUM Requirements

Education

• High school diploma or Equivalent

Certification/License

• Appropriate Funeral Director License in Specific States Only

• First 30 days of employment complete PAA Curriculum Certification Dignity University

Experience

• 2-5 years of Business to Consumer, Inside Homes/Remote Sales experience (preferred but not required)
• 1-2 years of industry experience (preferred but not required)
• 3-5 years in transferable experience

Knowledge, Skills and Abilities

• Exceptional level of professionalism

• Strong telephone, interpersonal and communications skills

• High level of compassion and integrity

• Strong "one call/visit close" ability

• Must be able to multi task, set priorities and manage appointments

• Experience with in-home and/or seminar based sales preferred

• Proficient computer skills required, with experience working on a tablet preferred

• Independent, self-reliant, and self-motivated

• Excellent Customer Service Skills.

• Conveys information clearly and concisely in written and spoken communication

• Resolves problems and provides solutions to customers in a timely manner

• Time management and organizational skills

• Entry level Microsoft Office Suite (Word, Excel, Outlook)

• Reliable transportation

• Own a Cellphone

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work indoors and outdoors during all seasons and weather conditions

• Limited amount of local and/or multiple location traveling

• Traveling to customer's homes and local Business

• Business casual attire is required when in contact with customers.

Work Postures

• Frequent, continuous periods of time standing

• Sitting continuously for many hours per day

• May required climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, IPads, and phone usage

• Move, push and pull up to 25 lbs.

• Driving to and from appointments

Work Hours

• This outside sales position may require varied work hours depending on customer needs.

• Travel locally with the distance varying depending on the market.

Postal Code: 48034

Category (Portal Searching): Sales

Job Location: US-MI - Southfield