What you'll be doing...
This position is responsible for managing all aspects of the network build associated with delivering services to Verizon customers. It is a service center environment working directly with internal and external customers and vendors.You will be responsible to manage the overall delivery schedule and timeline, and escalating issues internally and externally if needed to ensure customer due dates are met. Coordinating and scheduling resources across multiple organizations to align project requirements with business goals and key objectives. Identifying, monitoring, reporting and escalating project related issues to achieve timely objectives. Developing and implementing corrective action plans to mitigate impact to project schedules and overall business objectives. Utilizing project tracking tools and systems to accurately document milestones completions, project issues, corrective action plans, project jeopardies, and overall project completions. Maintaining excellent communication with functional team members, direct management, and external customers to ensure early identification of issues a timely reporting of status.
What we're looking for...
You'll need to have:
Associate's degree or two or more years of work experience.
Three or more years of relevant work experience.
Valid driver's license.
Even better if you have:
Experience working in a call center environment.
Telecommunications Engineering, Planning, and/or Operations knowledge.
Excellent verbal and written skills for inter-organizational and external customer communications.
Strong organization skills and demonstrated ability to manage multiple, priorities to successful completion.
Experience making independent decisions based on policies, practices and project requirements.
Ability to identify and fix a problem.
Ability to enjoy the challenge of working through complex, cross-functional issues towards a solution.
Detail oriented and thrive under deadlines,
Willingness to work a flexible schedule, including nights and weekends as necessary.
Ability to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.
Technical or project management experience.
Knowledge of PC and software applications including Windows and MS Office.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.