Centurylink Albany , NY 12201
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
NATIONAL NETWORK IMPLEMENTATION
Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills to perform in-depth troubleshooting of all issues that arise. Performs escalated network repair, executes tactical projects, and owns overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC's ability to meet Network Availability and Restoration commitments made to customers. Handles projects that require greater attention to detail and management from a more advanced technical resource.
Understands all network technologies, designs and product offerings.
Troubleshoots and analyzes complex network designs/issues and provides short/long term resolution plans.
Provides technical feedback to engineering concerning design/product changes/enhancements.
Performs the responsibilities under a high pressure, short time-line environment, which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements, document reviews, MOP reviews, software and hardware upgrades, maintenance scheduling, etc.
Evaluates and assigns risk levels for all activities performed on the production networks. Focus is on minimizing customer impact and thorough back-out procedures. Clearly communicates expected impact to customers and/or network in approval statement.
Ensures the MOP can be carried out safely in regard to workman's protection assurance.
Verifies Methods of Procedures (MOPs) prior to work being scheduled and executed (GCRs) to ensure that planned activities on the operational networks are carried out with minimal disruptions to existing services.
Performs root cause analysis and provides proposed corrective actions. Creates and executes procedures to address corrective actions and resolves chronic failures.
May support field services by writing and developing MOPs when needed.
Strong interpersonal, coaching, managerial, and leadership skills.
Ability to perform a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment.
Ability to assume responsibility for contribution to the success of major or multiple projects and is periodically called upon to make decisions.
Must be proficient in MS Office applications, databases, and flowcharts.
Experience in computer aided drafting (CAD) programs.
Ability to identify risks/issues and develop recommendations for resolution.
Ability to be on-call on a 24/7/365 basis.
Attention to detail with good organizational capabilities.
Ability to prioritize with good organizational and time management skills.
A valid driver's license with a current satisfactory driving record.
Bachelor's Degree (Engineering or Construction Management) or 2+ years of relevant job experience. Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties
Bachelors or Equivalent in Engineering General
Alternate Location: US-New York-Albany
Requisition # : 204717
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.