Outreach Specialist-Pace (Murrieta)

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

The Outreach Specialist will conduct outreach in the community to promote and raise awareness about the Neighborhood Healthcare PACE program. The Outreach Specialist will focus on generating leads from multiple referral sources resulting in PACE program enrollments. Additionally, this position will collaborate with the Enrollment Specialists team to increase census within the program.

RESPONSIBILITIES

• Conducts targeted outreach and training to community-based organizations

• Discovers and participates in community events and fairs to build relationships and partnerships with other community organizations, such as food pantries, churches, and others

• Works collaboratively with the Outreach and Enrollment supervisor to develop outreach strategies and to foster relationships within the community

• Maintains reports to assess and analyze outreach activities to maximize enrollments

• Develops rapport and maintains relationships with other departments to bring awareness regarding other services available within the community

• Provides exceptional customer service to potential participants for our PACE programs and services

• Prepares written reports and maintain accurate records, including outreach logs

• Provides program tours, intakes, education, and enrollment assistance to determine participant needs and enrollment eligibility, including in their participants homes, as needed

EDUCATION/EXPERIENCE

• High school/GED required; bachelor's degree in marketing, communications, public relations or related field preferred

• Valid CA DHCS PACE and Medi-Cal Marketing certification or must obtain within 60 days of hire

• Two years' customer service experience required; sales experience preferred

• Experience working in healthcare and marketing to underserved populations preferred

• Experience with HMO, Medi-cal/Medicaid, and senior care related sales and marketing preferred

• Valid CA driver's license and proof of auto insurance required

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills

• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

• Knowledgeable about and experience with Neighborhood Healthcare and PACE programs and services

• Knowledgeable about and experience with sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals

• Knowledgeable about and experience with systems and procedures to efficiently track and trend all sales activity

• Knowledgeable about and experience with create contacts and generate a referral source

• Knowledgeable about and experience with Principles and practices of health care service delivery, managed care, health care systems

• Ability to successfully manage multiple tasks simultaneously

• Excellent planning, presenting, and organizational ability

• Ability to cultivate and build positive relationships with internal departments and external stakeholders

• Ability to apply strategic and analytical thinking

• Ability to work as part of a team as well as independently

• Ability to work flexible schedules, including weekends

• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 15 lbs/weight

• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $24.83 - $30.00 per hour, depending on experience.