Outreach Coordinator

Caci International Inc. Annapolis Junction , MD 20701

Posted 3 months ago

Job Description:

Next Century, a wholly owned subsidiary of CACI is seeking Outreach Coordinators to join our team in our Annapolis Junction, MD location.

Technical Writers

Responsibilities

  • Create/maintain software documentation including user guides, how-to documents, release notes and presentations

  • Create/maintain API documentation, data flow diagrams, SOPs and test procedures

  • Prepare reports, responses and briefings for various audiences

Desired skills/experience

  • Comfortable using Confluence, MS Word, PowerPoint, Visio, etc.

  • Experience maintaining a documentation library

  • Strong command of the English language and plain language guidelines

  • Ability to meet deadlines and communicate with users, developers and stakeholders

  • Experience in an agile work environment

  • Active TS/SCI with polygraph

Tier 1 Support (Outreach Coordinators)

Responsibilities

  • Troubleshoot and provide initial support for a variety of software issues

  • Answer help questions via a ticketing queue, phone, email and instant messenger

  • Identify bugs and user trends, then document those issues and comfortably interact with developers to explain user issues

  • Maintain a knowledge base of common ticket responses

  • Gather requirements and share them with leadership

  • Active TS/SCI with polygraph

Desired skills/experience

  • Experience working in customer service or user support for a software product, preferably in a classified environment

  • Experience using JIRA and Confluence

  • Ability to create and maintain a knowledge base

  • Background as analyst/reporting/linguist

Trainers

Responsibilities

  • Create and maintain training courses for various software products

  • Teach new users and brief existing users about various software products and new features via in-person presentations and video teleconferences as well as individualized walkthroughs

  • Gather feedback and communicate user requests and concerns to product owners and development teams

  • Serve as product evangelist for a number of products--market, brand, explain the awesomeness

  • Active TS/SCI with polygraph

Desired skills/experience

  • Experience creating training materials and ease presenting

  • Excellent skills using MS Word, PowerPoint and screen capturing software

  • Ability to work as an intermediary who communicates between users, developers and product owners

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Annapolis Junction-MD-BALTIMORE

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.


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Outreach Coordinator

Caci International Inc.