Outreach And Engagement Program Director

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: The Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, and Communications.

"Students (Customers) First" is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, "Excellence is defined by aligning our strategic goals and performance with our vision."

Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE's dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students. Diversity is more than a commitment-it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that make us different.

This role is currently designated as hybrid and may provide incumbents with flexibility for partial telecommuting.

JOB PURPOSE:

• Lead and manage programs or functions under minimal supervision, provide broad support and leadership in planning, coordinating, and implementing communication programs, oversee written and digital communications and assist with strategic planning efforts, enhance, expand, and assist with the coordination of outreach and engagement activities and relationships with the Stanford community, including Stanford Conferences, Stanford Guest House, and R&DE Student Housing Assignments, and manage and plan the preparation, development, and distribution of written materials and publications for R&DE Student Housing Operations (SHO) communications while working in close partnership with R&DE Strategic Communications and Marketing.

CORE DUTIES:

• Design and implement effective strategic constituent and internal communications programs, including social media, newsletters, website updates, etc., in collaboration with R&DE Strategic Communications & Marketing and in line with R&DE Student Housing Operations & Stanford Conferences and R&DE mission, vision, and core values.

• Create, edit, review, approve, and manage the approval process for requested communications, ensuring appropriateness and content accuracy, stakeholder approval, alignment with the mission, vision and core values of R&DE, and compliance with communication standards, policies, and procedures. Exercise appropriate discretion in assessing the need for elevating reviews and approvals to senior leadership.

• Represent and provide oversight and support for various outreach and engagement events and activities such as Family Weekend, Admit Weekend, New Student Orientation, Alumni Weekend, R&DE All-Hands meetings, R&DE SHOSC meetings, Winter Break, Cardinal Days, resource fairs, etc. Select weekend attendance will be required.

• Collect and analyze data, create reports, review, and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function.

• Organize, plan and/or participate in outreach activities that may include events, conferences, and/or training.

• Lead the planning and operations for programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise.

• Evaluate programs or functions, policies, and procedures. Identify issues and develop alternative solutions which may include changes to programs, policies, and procedures.

• Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.

• Represent the program or function within the department, unit, or school. Commit resources and provide information and/or training. Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.

• Manage and contribute to the development of outreach strategies that may include relationship development, communications, and compliance.

• May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.

• Assess training needs and may develop associated training.

• Direct staff to perform various tasks and assignments.

• • Other duties may also be assigned.

Minimum Education and Experience Required:

Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.

Minimum Knowledge, Skills, and Abilities Required:

• Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.

• Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.

• Demonstrated creativity, problem-solving, critical analysis, initiative, judgment, and decision-making skills.

• Demonstrated ability to develop and meet budget goals.

• Demonstrated solid planning and organizational skills.

• Demonstrated experience working independently and as part of a team.

• Excellent interpersonal, written, and oral communication skills.

• Strong relevant subject matter knowledge.

• Ability to direct the work of others, for jobs requiring supervision.

• Excellent writing and editing skills, with proven ability to write, edit, and organize thoughts in a clear, concise, and well-organized manner.

• Excellent interpersonal skills and ability to interact effectively with a diverse array of people, including senior leaders.

Minimum Knowledge, Skills, and Abilities Preferred:

• Mastery of skills in journalism and public relations.

• Ability to understand and communicate complex and sometimes controversial issues.

• Proficient computer skills and demonstrated experience with office software, email applications, and working knowledge of programs such as Photoshop, Keynote, and Emma.

• Proven success in writing for publication in print, web, and other platforms.

• Proficiency with Microsoft Office Suite.

• Demonstrated ability to oversee all aspects of the writing process.

• Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem-solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.

• Ability to promote diversity, multiculturalism, and inclusion in the execution of the role.

• Experience working in a university, preferably student housing, environment preferred.

• Ability to exercise sound judgment routinely and independently in making decisions.

• Demonstrated ability to effectively collaborate with colleagues at all levels of the organization.

Certifications and Licenses:

None

Physical Requirements:

Constantly perform desk-based computer tasks.

Frequently stand/walk, sit, grasp lightly/fine manipulation.

Occasionally use a telephone.

Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

• • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions:

Occasional after-hours work may be required to meet time-sensitive deadlines or emergencies.

May work occasional nights, weekends, and holidays.

This position will have a hybrid work schedule of one day per week.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford's colleagues and clients and with external organizations.

Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is 111k to 165kper annum or ( $53.36-$79.33 / hour).

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 4122

• Employee Status: Regular

• Grade: J

• Requisition ID: 102966

• Work Arrangement : Hybrid Eligible