Outpatient Registration Representative | Jefferson Radiology | Part Time | 14769

PRACTICE OVERVIEW

Jefferson Radiology is a Radiology Partners practice. Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY

Jefferson Radiology is looking for an Outpatient Registration Representative to support our local Imaging Centers. The Outpatient Registration Representative is responsible for timely and effective scheduling of patients for multiple offices and modalities, including Mammography, Bone Density, Fluoroscopy, Ultrasound, MRI, CT and Nuclear Medicine exams. This individual must demonstrate an understanding of modalities offered at the specific site locations and hours of operations. The Outpatient Registration Representative works in a call center environment. This position has direct patient and referring physician contact and is accountable for representing the practice in a pleasant and professional

manner at all times.

POSITION DUTIES AND RESPONSIBILITIES

• Schedules appointment for all modalities in a friendly cooperative manner

• Obtains demographic and insurance information and requests pertinent clinical information to schedule exams

• Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations

• Enters scheduling and registration information accurately into Radiology Information System (RIS)

• Requests lab work, prior imaging/reports or orders if necessary

• Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions

• Responsible for contacting patients if exams must be rescheduled

• Answers incoming calls with superior customer service

• Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly

• Processes order requisitions in order queue in a timely manner

• Responsible for administrative tasks

• Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• High school diploma or equivalent, required

• Six months or more of direct experience in a medical call center

• Must demonstrate mastery in exam scheduling and medical terminology

• Experience with scheduling and/or medical billing applications preferred

• Excellent diction, communication skills, and telephone manner

• Good understanding of ICD coding preferred

• Knowledge of medical insurance preferred

• Computer experience required

The hourly range for this position is $18.00- $24.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal-opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

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