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Outpatient Pharmacy Technician Supervisor

Expired Job

Department Of Veterans Affairs Minneapolis , MN 55415

Posted 2 months ago

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  • Duties

HelpDuties Summary

The Outpatient Pharmacy Technician Supervisor is responsible for coordinating the day-to-day activities of technicians, volunteers, and learners assigned to the outpatient pharmacy. Iincluding direct supervision of technician staff, oversight of equipment, and ensuring the safe and efficient dispensing and distribution of medications and products in central outpatient pharmacy. The incumbent assists the Outpatient Pharmacy Supervisor and other staff in planning and directing pharmacy services.

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Functions of Position:

Outpatient Pharmacy Program Services: The incumbent will work in conjunction with pharmacy staff and other health care professionals to form an organized team approach to the outpatient pharmacy dispensing operation.

  • Supervises activities of the technician staff in central outpatient pharmacy area and remains proficient in each position.

  • Serves as a liaison to physicians, nursing, or other facility staff, concerning problems related to outpatient pharmacy.Acts as the pharmacy's patient representative to resolve outpatient dispensing concerns.

  • Documents patient contact and activities in the medical record as appropriate.

  • Accurately labels and dispenses medications. Ensures proper dispensing documentation is completed.

  • Dispenses controlled substances according to current policies, procedures, and standards established by DEA, FDA, VA, and Joint Commission.

  • Effectively utilizes the Veterans Integrated Systems Technology Architecture (VistA), Computerized Patient Record System (CPRS) and ScriptPro computer systems and other automated pharmacy equipment and computer software systems.

  • Assists in the implementation of all Pharmacy Service policies and procedures while assuring compliance with applicable standards (for example, Drug Enforcement Administration, Joint Commission Office of the Inspector General, etc) and VA handbooks and directives.

  • Assures that all necessary pharmacy technician orientation and training occurs associated with the central outpatient pharmacy area.

  • Establishes competencies and performance standards for outpatient pharmacy technician roles. Evaluates the conduct and performance of each pharmacy technician working in the in these roles.

  • Ensures all equipment (e.g. dispensing automation, mailing equipment, etc.) is operated in accordance with safe and effective operating procedure and routine preventative maintenance is performed where appropriate.

  • Effectively organizes workload to complete work within the assigned shift.Solves problems independently whenever possible, working with co-workers and other health care professionals.Discusses ongoing issues in a positive and constructive manner, utilizing continuous improvement techniques.


Collaborates with management on pharmacy training and development to assure continuance of high quality services and improve the performance of pharmacy technicians.Assures all necessary documentation related to training is completed.

Project Management:

Participates in the development and implementation of MVAHCS projects where needed, which may involve pharmacy residents and students.

Work Schedule: Days

Functional Statement Title/#: Supervisory Pharmacy Technician, 0661

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0661 Pharmacy Technician

Similar jobs

  • Pharmacy Technicians

  • Technicians, Pharmacy

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Physical Requirements:
    See VA Directive and Handbook 5019.



Citizenship. Citizen of the United States. (Non citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g, this part.)

Education or Experience. A high school diploma or equivalent; or at least 3 months experience.

Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above.

English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with chapter 2, section D, paragraph 5a, this part.



(1) Creditable Experience. To be creditable, the experience must have required the use of knowledge, skills, abilities, and other characteristics associated with the scope of pharmacy technician practice.

(2) Quality of Experience. To be creditable, pharmacy technician experience must be documented on the application and verified in an employment reference, or through other independent means.

(3) Part-time Experience. Part-time experience as a pharmacy technician is credited according to its relationship to the full-time workweek. For example, a pharmacy technician would receive 1 week of full-time credit for each 2 weeks of half-time work.

(4) Grade Determinations. In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates:


(a) Experience. One year experience at the next lower level and must fully meet the KSAs at the next lower level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*):

(b) Demonstrated Knowledge, Skills, and Abilities

    1. Knowledge of human resource management policies and procedures, and the ability to supervise various levels of pharmacy technicians and other technical personnel (for supervisory assignments).

    1. Ability to apply management and leadership principles.
      3.Ability to communicate orally and in writing.
      4.Extensive working knowledge of the pharmacy operation.
      5.Ability to assess staff needs and provide appropriate training.

(c) Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this level may be assigned supervisory positions or assignments as lead technicians in a highly complex area of the pharmacy. The GS-8 level is for very select, complex pharmacy technician positions as established by each health care facility. To be advanced, employees must meet all of the following standards, provided the standard is part of their assignment.

References: VA HANDBOOK 5005/15 PART II APPENDIX G28

The full performance level of this vacancy is GS8.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Outpatient Pharmacy Technician Supervisor

Expired Job

Department Of Veterans Affairs