Outpatient Clinical Care Assistant - Digestive Disease And Surgery

Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Outpatient Clinical Care Assistant, you will provide care to diverse populations of patients under the supervision of a physician or nurse. An Outpatient Clinical Care Assistant in this role is familiar with performing health screenings, collecting specimens, updating health records, keeping medical supplies stocked, maintaining examination areas, and monitoring, recording, and communicating patients' conditions. Outpatient Clinical Care Assistants also perform administrative duties, such as appointment scheduling and patient registration, which offer a unique learning opportunity to expand your skillset.

The ideal future caregiver is someone who:

• Is reliable.

• Demonstrates a strong work ethic.

• Thrives in a team environment.

• Provides care with compassion, empathy, and patience.

• Has excellent critical thinking skills and decisive judgement.

This is an excellent opportunity for someone who seeks to enhance their skills through learning opportunities and professional development. This opportunity also offers tuition reimbursement after one year of employment.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

• Completes the rooming process, to include but not limited to vitals, height, weight, and completion of intake questions and documents and reports abnormal findings to RN or LIP.

• Collects patient specimens, performs Point of Care Testing, and prepares specimens for transport to lab.

• Prepares patient for exams, tests and procedures and assists with exams, treatments and procedures using sterile technique as applicable.

• Assists with procedures such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, and disinfection and sterilization.

• Performs patient treatments as directed, to include the application of heat or cold, simple sterile dressing changes, and application and removal of casts, braces and splints.

• Reviews printed instructions with patients.

• Assists with wound care under the direction of the LIP.

• Documents in the electronic health record and assists with management of in-baskets and closure of care gaps.

• Assists with setting up the clinic for daily operations and closing clinic in accordance with departmental guidelines.

• Stocks supplies and linens as applicable. Cleans, monitors expiration dates and restocks dressing supply cart, checks AED units and oxygen tanks, and empties needle boxes using appropriate safety measures.

• Maintains all designated work areas in a clean and orderly manner.

• Assists in regulatory and safety monitoring and compliance audits as directed.

• Collaborates with members of the health care team to promote the delivery of patient care and the overall functioning of the department.

• Participates in department meetings and performs duties in an independent and assertive manner under the direction of an RN and/or LIP.

• Initiates CPR and other emergency measures as required.

• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, patient outreach and patient registration.

• Other duties as assigned.

Education:

• High School Diploma or GED.

• Ability to read, write and speak English and follow oral and written instructions.

• Understanding of human anatomy sufficient to perform job duties.

• Knowledge and understanding of basic patient care activities.

• Basic knowledge of math.

• Additional formal training /education may substitute some or all stated experience.

Certifications:

• Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) required within new hire period.

Competencies (Complexity of Work):

• Requires good interpersonal skills to interact with all staff, patients and family members.

• Requires strong organizational skills to set priorities, organize work activities and complete assigned work.

• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum one year recent health care experience in a hospital, ambulatory, homecare, assistant living, nursing home or long term care setting required.

• Proficient in the use of an electronic medical record preferred.

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.

• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.