Outpatient Care Manager - Social Worker

St Luke's University Health Network Allentown , PA 18101

Posted 3 weeks ago

St. Luke's is proud of the skills, experience and compassion of its employees.

The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Outpatient Care Manager, SW (OP CM SW) is responsible for providing social work and case management services to out-patients and their families (occasional in-patients) as directed by the policies and procedures of the hospital and the Case Management Department. The out-patient Social work case manager provides professionally established methods of assessing a patient's unique bio-psychosocial status, assists patients and families in resolving problem areas, and connects them with appropriate community resources and services.

Responsible for the psycho-social component of patient care as it relates to medical stability and wellness, the OP CM SW collaborates with other health care and non-health care professionals (both internally and outside the hospital) to address individual continuum health related care needs. The OP CM SW will also collaborate with the Outpatient Care Manager RN as needed to address the social needs of the medically complex patient.


  • Provides casework intervention to patients and families, including psycho-social and resource evaluation and planning, advocacy, as well as crisis intervention as appropriate.

  • Provides counseling directed towards helping patients and families cope with and understand the relationship between physical functioning, illness and the consequent social/emotional impact and adjustments required.

  • Consults with physicians, nursing, therapists and other members of the health care team to facilitate interdisciplinary care and address effective continuum of care coordination.

  • Investigates insurance benefits and pre-certify insurance for necessary equipment and services and make appropriate referrals based on patient/family agreement.

  • Organizes individual patient care meetings with internal and, as necessary, external multidisciplinary team members and the patient/family to evaluate progress and to identify and resolve problems that may interfere with a positive patient outcome. Provides and/or assists with patient education and advocacy as appropriate.

  • Proactively collaborates with colleagues in other departments and patient/families in addressing urgent bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations.

  • Ensures appropriate clinical and patient care documentation in patient charts, completes reports and other requested/required patient documentation as needed, and maintain required statistical documentation for the department's management information system.

  • Functions autonomously under the Organization and Departmental policies and procedures and with regard to the NASW Code of Ethics.

  • Serve as hospital liaison to the social and community agencies, health institutions, etc., to address systems issues affecting patient outcomes by serving, as able, in community groups and organizations.

  • Demonstrate competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.


Sitting for one to two hours at a time, stand for two to three hours at a time, walk on all surfaces for up to five hours per day, and climb stairs. Must be capable of driving a car.

Fingering and handling objects frequently. Occasionally firmly grasp, twist and turn objects with hands and fingers. May be required to lift, carry, push, and/or pull objects weighing up to 75 pounds.

Occasionally stoops, bends, squats, kneels and reaches above shoulder level. Must have the ability to hear as it relates to normal conversations and high and low frequencies and to see as it relates to general and peripheral vision. Must have the ability to touch as related to telephone and computer keyboard.


Master's degree in social work from an educational institution accredited by the National Council on Social Work Education (NCSWE) preferred. May have Bachelor's Degree in Social Work with minimum 5 years medical social work experience.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.

Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

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Outpatient Care Manager - Social Worker

St Luke's University Health Network