Outlet 1 Server

Highgate Hotels Long Beach , CA 90802

Posted 2 weeks ago

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary.

Employment StatusFull-Time Overview

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

  • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

  • Have a thorough knowledge of menus and current specials in applicable outlets.

  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

  • Pre-bus all tables removing soiled dishes after each course.

  • Be familiar with the operation of the P.O.S system.

  • Perform cashiering functions by closing checks and preparing end of shift paperwork.

  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

  • Ensure that tables and side stands are kept stocked, tidy and clean.

  • Keep all beverages at least full (coffee, tea, soda, water, and lemonade).

  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

  • Consistently upsell food, beverage and promotional items to guests.

  • Receive and deliver food and beverage orders and collect payment.

  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.

  • Flexible and long hours sometimes required.

  • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Perform other duties as requested by management.

  • Maintain a friendly and warm demeanor at all times.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Outlet 1 Busser

Highgate Hotels

Posted 2 days ago

VIEW JOBS 3/23/2019 12:00:00 AM 2019-06-21T00:00 Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary. Employment StatusFull-Time Overview The Bus Person is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The Bus Person must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen. Responsibilities * Keep all work areas clean and properly stocked according to the current meal period. * Keep all tables cleaned and properly set according to property specific standards. * Break down trays of soiled dishes and linen in the dish room area according to established standards. * Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests. * Complete daily opening and closing duties and cleaning according to established side-work checklist. * Provide service to guests in waiter's absence as needed. * Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water). Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. Highgate Hotels Long Beach CA

Outlet 1 Server

Highgate Hotels