Outbound Operations Manager

Job Description:

Who we are:

We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide

• 1,600+ employees globally

• 14 warehouses nationwide, totaling over 8 million square feet of space

• Our software lists $10+ trillion in product value across channels

• Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT.

The Role:

Reporting to the Director of Operations, the Outbound Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B order picking and packing, ownership of our automated pick module, kitting and more across multiple shifts of operation. This position will oversee several managers and supervisors.

Exciting new opportunity for a true results oriented, creative, motivational senior leader. This position will be responsible for a large component of the operations.

What You'll Do:

The Outbound Operations Manager will be responsible for all aspects of the following departments within the fulfillment center (FC):

• Picking

• Packing

• Kitting

• Triage

Effective and prompt communication of key issues to clients, internal customer service representatives as well as other fulfillment center departments to ensure that all are aware of any outbound processing concerns.

Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversite of key performance indicators and ability to motivate and improve departmental performance.

Ensuring that all management and team members are appropriately trained in our warehouse management system and follow all SOP's, achieve UPH targets and operate as a cohesive unit.

Development of weekly plans incorporating client forecasts, UPH analysis and capacity requirements.

Effectively control and improve the overall picking process for over 100,000+ sku's and picking locations while ensuring the active pick locations are properly organized and maintained.

Support the company's growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.

Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.

Mentoring and development of your management team to ensure the best possible performance, career development and job satisfaction.

Who You Are:

• Are a passionate leader and motivator.

• You have excellent organizational skills and attention to detail.

• Are an excellent written and verbal communicator.

• Have a customer Centric attitude where you place the activities that will lead to great customer satisfaction first and foremost in everything you do.

What You've Done:

• 5+ years progressive operational experience in an eCommerce fulfillment, B2B Wholesale or similar logistics distribution environment.

• 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.

• Systems experience with WMS, OMS, Excel, and other Office applications.

• High School diploma or GED.

Nice to Haves:

• 3+ yrs in a outbound operaations role

• You have successfully utilized data to support decisions and drive success in your responsible areas

• Prior 3PL operations experience.

• Prior B2B wholesale experience

Physical Demands:

• Shift >

• Comfortable working in a non-climate-controlled environment.

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

• Able to lift and carry up to 30-50 lbs. on occasion.

• Able to maintain attention and concentration for extended periods of time.

• Able to work overtime.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.