Outbound Customer Service Representative

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today's toughest education challenges, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when passionate educators with deep experience as teachers, school leaders and high-level district administrators saw a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.

About iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to-face mentorship during a teaching residency. Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).

This is a permanent part-time position.

Location: Hybrid in the Dallas / Fort Worth area. Initial training as well as occasional meetings and maintenance training will take place onsite in Denton, TX at the iteach office.

Hours: Monday

• Friday 10:30am-2:30pm

The Opportunity

The Customer Service Representative plays a key role in educating customers on the advantages of the iteach teacher preparation program via outbound calling. The Representative will ensure potential customers have high-quality experiences by providing exceptional service during all interactions, delivering engaging correspondence via phone or email, and staying up to date on all program procedures and requirements. This is a great opportunity for someone who wants to continue to develop their customer service skills while working with a mission-driven organization delivering an essential service to potential new teachers.

What You'll Do

• Proactively call individuals who have applied to the iteach program

• Educate customers on iteachU.S. benefits and/or answer specific questions they have about the program. (~40 outbound calls per day)

• Promote the advantages and benefits of iteachU.S.

• Provide exceptional customer service experience

• Increase customer conversion

• Maintain knowledge of program procedures and updates

• Provide accurate and up to date information about teacher certification.

• Develop strategies to better address most frequently asked questions

• Other relevant duties as assigned

Who You Are

You are values-aligned

• You share iteach's commitment to develop premier educators to positively impact growth of self and students.

You are service-oriented

• You have had experience with customer service in the past. You are known for your "can-do" attitude and for always being graciously helpful.

You have strong interpersonal communication skills

• On the phone and in person, you are dynamic and engaging, with the ability to give clear and concise information.

Qualifications

• Some college preferred

• Above average skills in typing

• 1 or more years of experience in providing excellent customer service

Our Selection Process

Our selection process will include an online application, short phone interview, second interview and reference check.

Equal Employment Opportunity and Commitment to Diversity

Equity is a driving force behind all of our decisions, including but never limited to hiring diverse professionals and engaging in honest and reflective dialogue on our lived experience and educational practice. We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work together, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We strive to deliver services, products, and practices that are deeply rooted in equity for all children.

We are committed to building a diverse team to contribute to this work. We seek individuals of all backgrounds to apply for this position. We provide equal employment opportunities for all applicants and prohibits discrimination based on race, ethnicity, gender, sexual orientation, age, religion, socioeconomic background or any other factor which cannot lawfully be used as a basis for an employment decision. We encourage all who share our mission to apply.