Outbound Call Representative- Benefits First Day Of Employment

Firstsource Solutions Green Bay , WI 54302

Posted 1 week ago

Come work with us as a Outbound Call Representative at a growing company that offer benefits first day of employment with opportunities to advance and learn within the company.

About us:

FSSolutions is a third-party administrator for drug and alcohol testing. We deliver a variety of solutions to address the needs of employment compliance and addiction medicine, including: drug & alcohol testing, occupational health services, background screening, and monitoring of those with substance abuse disorders.


  • Call clinics and laboratories to obtain documents for case completion

  • Request status of results from clinics and laboratories

  • Create orders using the proprietary system

  • Work through various queues in CRM to resolve issues/complete cases

  • Identify issues and successfully resolve, quickly and efficiently

  • Achieve goals put in place to manage workload

  • Other tasks are necessary

Required Skills:

  • Microsoft Dynamics CRM experience preferred

  • Call center experience preferred

  • Healthcare industry experience preferred

  • Proficient in Microsoft Office 365

  • High school diploma

  • Ability to use multiple computer screens

Perks at FSSolutions:

  • Tuition Reimbursement

  • Certification Reimbursement

  • Gym Discounts

  • Cellphone Discount

  • Benefits first day of employment


  • Full medical/dental benefits
  • 401(k) plan
  • 13 vacation days first year and paid holidays!
  • Casual work environment

Hours: 9:30-7:00 Monday-Friday

Take a look at our company website www.fssolutions.com

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Outbound Call Representative- Benefits First Day Of Employment

Firstsource Solutions