Ott, Senior Technical Support Engineer

Innovid New York , NY 10007

Posted 2 months ago

OTT, Senior Technical Support Engineer Innovid is an award-winning technology platform delivering immersive advertising, anywhere. Founded in 2007, Innovid provides forward-thinking marketers with the tools to build, deliver, and measure video campaigns, in any format, on any screen, publisher, or ad network. We are the leader in interactive video advertising and currently reimagining the possibilities for interactive engagement across multiple screens. Our customers are some of the world's most successful brands, which we serve through our offices in New York, Los Angeles, San Francisco, Chicago, Detroit, London, Sydney, and Tel Aviv. Innovid is seeking a Senior Technical Support Engineer to join our rapidly growing global organization. This amazing opportunity requires a sharp minded and technically oriented candidate with a real passion for answering inquiries on all things Innovid from a technical perspective. This person will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and is friendly, positive, and highly motivated. Responsibilities

  • Provide 2nd Tier client and publisher support on all Innovid solutions/products

  • Provide internal support for company employees on all Innovid solutions/products

  • Perform/assist with 3rd party publisher certification according to IAB specifications

  • Interpret needs of the Client Services/Sales teams and communicate to R&D

  • Liaise between Client Services/Sales teams and R&D on defects and escalations

  • Provide hardware, software, and other technology-related support for internal users

  • Assist with coding and producing out-of-box and custom client projects

  • Q/A and troubleshoot data discrepancies


  • Experience with HTML/JavaScript (must have)

  • Familiarity with web development and troubleshooting tools (e.g. Charles, Fiddler, Flash Debug Player, etc)

  • Familiarity with VAST, VPAID, and MRAID specifications strongly preferred

  • Familiarity with video ad serving and/or servers (Sizmek, DCLK, Atlas, etc.) strongly preferred

  • Familiarity with MySQL - a plus

  • Experience with Linux - a plus

  • Superb communication and relationship skills; Able to professionally communicate technical information to people of varying technical knowledge

  • Great teammate

  • Ability to multi-task effectively

  • Problem solving attitude

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

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Ott, Senior Technical Support Engineer