OTP Case Manager

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Job Type

Full-time

Description

Work at Evergreen Treatment Services and make a difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.

• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.

• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization's essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

• The OTP Case Manager role is part of the Case Management team that supports ETS' mission by providing engagement and intensive case management and care coordination services to patients engaged with OTP services and specialized support.

• This role makes a critical difference at ETS by providing direct services such as outreach, mid-term, engagement, and supportive services for patients through intensive case management activities and collaboration with ETS partners, service providers, housing providers, and other community organizations..

• Watch this brief video that provides information about this role and working at ETS.

• The position is full-time onsite, the location is at ETS' Seattle Clinic facility, and the days and hours are Monday through Friday, 5 AM - 1:30 PM.

• The pay range range for this position is $28.00 per hour - $30 per hour. (The annual pay equivalent is $58,240- $62,400 per year.). ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.

What you contribute to this role

• Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.

• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

• Work with patients to develop individualized case management plans.

• Develop rapport and a trusting relationship with patients through respectful outreach and patient-centered engagement practices.

• Develop and implement, in collaboration with the patient, an Individualized Service Plan which addresses the patient's stated needs and priorities. Review and update this plan regularly to reflect progress or attainment of articulated goals and the emergence of new patient needs and to help the patient move toward the achievement of autonomy.

• Assist patients in obtaining housing and maintaining housing stability.

• Assist patients with establishing and maintaining primary medical care and addressing chronic health conditions.

• Address patients' needs for mental health and facilitate engagement in appropriate supportive services.

• Assist patients in achieving financial stability through access to entitlement programs, protective payee-ships, educational and vocational programs, and employment opportunities.

• Develop and maintain productive working relationships with community programs which may support patients to provide effective coordination of care.

• Provide services consistent with ETS program policies and procedures.

• Update Case Management plan periodically to reflect movement toward or attainment of articulated goals and the emergence of new needs to help patient move toward autonomy.

• Continually monitor and evaluate patient's progression through their case management plan and reach out to patient as needed.

• Conduct individual case management sessions and document all patient contacts as required by federal, state, county, and ETS guidelines.

• Required to complete prompt and accurate progress notations of all interactions with patients in assigned patient files.

• Prepare reports including but not limited to outcomes, successes, etc.

• Identify gaps and barriers in available community resources and advocate for systemic changes.

• Attend program-related community, coalition and committee meetings as assigned.

• Consistently maintain professional boundaries with patients and coworkers.

• Act consistently to protect the confidentiality of all patients and the integrity of professional staff communication and behavior.

• Adhere to all confidentiality requirements and guidelines outlined in the 42 CFR, Part 2 federal regulations pertaining to chemical dependency treatment records.

• Conduct crisis intervention as needed.

• Some local travel may be required on behalf of the agency.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Requirements

What you bring to this role

• Qualifications:

Education and/or Relevant and Lived Experience (if applicable):

• Bachelor's Degree in Social Sciences, ex: Social Work, Psychology and Sociology, etc.

• Two (2) years in a Case Manager role preferred

Knowledge and Skills:

• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.

• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.

• Understanding of harm reduction along with a demonstrated passion for serving individuals experiencing homelessness, substance use, and co-occurring disorders required. Street outreach experience is a plus.

• Ability to be creative in developing and implementing effective approaches to chemical dependency treatment.

• Ability to read and interpret general business correspondence, policies, and procedures, referral information, financial documentation, and applicable government regulations.

• Strong interpersonal skills and verbal/ written communication skills.

• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.

• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.

• Flexible team player, with excellent attention to detail.

• Ability to maintain confidentiality and use discretion when handling highly sensitive information.

• Ability to set boundaries, resolve conflict and de-escalate issues.

• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.

• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, phone, and cell phone.

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS' Excellent Benefits

• Part of Your Total Rewards Package in this Role!

Key Benefits:

• Medical and Dental benefits, as well as voluntary Vision benefits.

• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.

• Basic Life/ADD/FSA tax saving accounts for health and dependent care.

• Employee Assistance Program (EAP), voluntary long-term disability coverage.

• Vacation (starting at 2 weeks/year at 6 months), Sick leave (24 days/year at 6 months).

• Mental health leave (12 days/year).

• Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

• Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.

• Transportation stipend or pass and mileage and parking reimbursement when traveling for work.

• License renewal reimbursement and tuition/training assistance.

• Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.

• Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).

• Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.

• Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

Explore Working at ETS and Apply for This Position!

• To learn more about ETS, visit our website at www.evergreentreatment.org.

• To apply for this position, click here. ETS HR staff will respond to your application soon.

• Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.

Salary Description

$28.00 per hour - $30 per hour