SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
This position functions within the Behavioral Health Division as the front desk receptionist in an integrated outpatient clinic with a mission for serving at-risk populations at the Front Street Clinic in downtown Juneau Alaska . The Administrative Assistant II greets all patients and family members in a professional and courteous manner. Obtains and verifies demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Schedules appointments for all disciplines including: Primary Care, Behavioral Health, MAT, Lab and Case Management. This position provides administrative support to clinic staff and management.
Position is in an integrated environment with multiple tasks at hand requiring prioritization and prompt attention. Employee is first line of contact for all telephone calls and all patients, families and visitors presenting to clinic. This includes patients in mental health crisis and withdrawals. Position requires ability to work under pressure and stay on track with constant interruptions. This position requires working with a wide variety of patients from all backgrounds, in all life circumstances, including but not limited to: Native & Non-Native, experiencing homelessness, experiencing /history of trauma, diagnosis of severe mental illness and/or substance use disorder, citizens/non-citizens, cruise ship passengers/travelers and insured/uninsured.
Position hours are from 5:30 am
2:30 pm Monday
Schedule's patients, answers, prioritizes, and relays accurate call information to appropriate recipient. Greets, electronically registers, and interviews all patients receiving services for current demographic info, sliding scale, third party payer types and obtains necessary insurance authorizations.
Responsible for processing and tracking EHR consults in specific location. Heavy data entry into AK Aims (State Grant reporting system) and EHR to support the interdisciplinary clinic team. Attends AKAIMS training on an ongoing basis as required.
Prepares clinic for the following day by printing schedule, creating, retrieving, and updating charts with current information and makes phone call appointment reminders to patients.
Prepares monthly reports for supervisor, these reports are reviewed by supervisor and submitted appropriate party. Maintains inventories of equipment, supplies and program materials, orders as needed.
Ensures that all demographic and insurance information is communicated and properly enter into the electronic health record to provide prompt and accurate billing. Collect and record patient identification into the Electronic Health Record including driver's license, social security card, or passport. Responsible for coordination of benefits when more than one insurance carrier is presented. Performs insurance eligibility/benefit verification, utilizing payer web access or calling payers directly. Documents information within the patient accounting system through insurance eligibility/benefit verification. Assist in QA of patient's charts ensuring completion of all records to meet state billing regulations.
Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.
Identifies HIPAA compliant Release of Information and provides for the timely release of information. Ensures the receipt of requested medical records for the continuum of care. Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
Trains and orients new staff as requested
Raises concerns in appropriate manner and according to policy. Looks for ways to streamline and improve reception process Functions as the point of contact in identifying complex systemic issues and either resolving or escalating to management for resolution.
Appropriately distributes registration paperwork to patients including Patient Information Form, Notice of Privacy Practices and Authorization for Treatment and Promise to Pay (Assignment of Benefits) and records into forms in the Electronic Health Record according to departmental procedures.
Provides primary receptionist services including receiving and directing incoming calls and provide assistance /information to callers. Provides helpful assistance in anticipating and responding to the needs of our patients (i.e., escorting, directing, and answering questions). Takes messages that are clear and concise. Demonstrates exceptional phone etiquette.
Scan medical records and process Release of Information, if appropriate.
Receives and prioritizes calls, faxes, and requests from patients. Routes information to the appropriate recipient in a timely manner.
Assists patients in filling out the HRSA sliding discount application. Reviews application to ensure accuracy and completion. Uploads application according to guidelines and enters information in EHR as necessary.
Distributing donated hygiene items to individuals experiencing homelessness or who are in need. Maintaining inventory and compliance standards for donated items.
Other duties as required and assigned by the supervisor.
High School Diploma or GED
Experience:1 year office experience, medical office experience preferred
Working with individuals experiencing homelessness and/or with Severe Mental Illness, Substance Use Disorder, or Co-Occurring Disorders
Knowledge, Skills, and Abilities:
General office functions, office equipment, and computer applications
Some Knowledge of HIPAA privacy laws
Working both independently and part of a team
Excellent interpersonal, verbal, and written communication
Prioritize work and multi-task in a fast-paced office setting with many interruptions
Critically think and self-start
Willingness to learn
Work with accuracy and detail
Ability to maintain professional and emotional stability and composure during stressful times.
Read and comprehend simple instructions, short correspondence, and memos
Demonstrate time-management, organizational, and customer service skills
Maintain integrity and mission of clinic at all times
Southeast Alaska Regional Health Consortium