Otisline Customer Service Representative

Otis Worldwide Bloomfield , CT 06002

Posted 2 months ago

Date Posted:

2021-09-14-07:00

Country:

United States of America

Location:

OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

At Otis, we're dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers are looking to Otis for new ways to keep their world moving. As always, we're ready - with a bold vision of the future and the groundbreaking technology to make it happen. You could be part of our next chapter as Otisline Customer Service Representative in Bloomfield, CT.

Role Overview:

The Otisline Customer Service Department in Bloomfield, CT has openings for customer service representatives (CSR's). OTISLINE is a unique, quality-driven, customer-focused environment. OTISLINE employees work directly for Otis and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE team.

Essential Responsibilities:

  • Receive, document, and process telephone calls from customers, mechanics, elevator phones and Otis local offices using an ACD phone system and mainframe data terminal.

  • Ensure the timely dispatching of service mechanics and may be required to escalate requests to Otis field management.

  • Work on other tasks as necessary such as, elevator phone programming.

Education:

  • High school diploma

Basic Qualifications:

  • Candidate must demonstrate a strong familiarity with computers and basic application familiarity.

  • Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.

  • Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.

  • Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).

  • Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time.

  • Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.

  • Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.

  • Candidate must possess the ability to type at least 25 wpm with accuracy.

  • Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.

Otis is the world's largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Fixtures Customer Service Representative

Otis Worldwide

Posted 4 weeks ago

VIEW JOBS 9/21/2021 12:00:00 AM 2021-12-20T00:00 Date Posted: 2021-09-15-07:00 Country: United States of America Location: OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE "green" escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you! The Otis Service Center in Bloomfield, CT has an opening for a Fixtures Customer Service Representative. The ideal candidate will be responsible for handling and assisting in multiple customer support roles, specializing in providing technical solutions to Otis branch personnel. The position is a critical touch point between the Otis branch offices and Otis Service Center colleagues that support multiple lines of the business. Excellent written and verbal communication skills are required. Primary Responsibilities: * Management support for incoming daily customer service requirements; including new orders, pricing support, order status, and tracking. * Lead the coordination of returns, repairs, and reworks as identified by Otis branches to support job installation requirements. * Actively engage engineering and manufacturing to support Otis branch needs for technical solutions on the Otis fixtures offering * Provide estimating and ordering support for the Unitec and New Equipment business lines of fixtures manufacturing * Additional Material & Time (AMT) support for the Florence CLC. * Understanding of the fixtures ordering process to support branch sales reps. * Support of the Fixtures phone hotline. * Support of the department lean objectives, including but not limited to continuous updating of standard work processes. * Ability to participate in annual inventories * Adhere to the OTIS ABSOULTES: Safety, Ethics, and Quality Additional Responsibilities: * Participating in conference calls with Otis branch offices to support the Modernization CLC on fixtures questions. Education: * High School Degree with 3-5+ years' experience in a Customer Service/Manufacturing support roles or equivalent. * College degree in Business Administration or Business Management preferred, in lieu of work experience. Experience/Qualifications: The successful candidate should possess: * Demonstrated organizational, inter-personal and excellent analytical skills. * The ability to work as both an individual contributor and in a team environment * Excellent verbal, communication and customer service skills are a must. * A working knowledge of Microsoft Word and Excel is required. * Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms Otis Worldwide Bloomfield CT

Otisline Customer Service Representative

Otis Worldwide