OTA Operations Engineer

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary As the OTA Operations Engineer, you will be responsible for supporting a global engineering operations team function that will maintain vehicle software updates and fleet health data for not only today's adventures but tomorrow's as well. Specifically, this role will proactively monitor, triage, and support vehicle software updates and associated fleet health management data. This role is situated meaningfully within vehicle software engineering with cross-functional visibility and is a ground floor opportunity to revolutionize the connected car segment through development of streamlined and automated processes for managing vehicle software updates.

Responsibilities Ensure robust software update support for all consumer/commercial vehicles by proactively managing software updates and anomalies across Rivian's global fleet. Assist and track OTA software update campaigns and associated processes across Rivian's global fleet and promptly triage or resolve issues.

Serve as a subject matter expert regarding OTA on Rivian vehicles and provide education to internal Rivian teams, support, and diagnostics.

Perform data analysis, build dashboards, automated solutions and troubleshooting tools for software updates to maintain and monitor fleet health across Rivian fleet. You will deploy, design, and implement analytics solutions using technology and deploy innovative offerings that facilitate fleet health user experience for software updates.

Responsible for predicting, testing, and validating OTA and vehicle telematics solutions, end to end in partnership with Rivian Engineering and other teams.

Work cross-functionally with engineering, product, design to onboard and validate new OTA integrations, solutions, and features prior to releasing to production. Qualifications A bachelor's degree in computer science, software engineering, or another related field 3+ years working as technical/operations engineer within the IoT, fleet management/ wireless/networking, or connected car/Autonomous vehicles/EV industries A healthy balance of operational support and development experience Experience with scripting in Python/PySpark, JavaScript or automation in similar languages Experience writing SQL queries to support business intelligence objectives Experience working with contemporary web API architectures such as REST or GraphQL Experience with AWS/cloud technologies, CI/CD pipelines is preferred Experience with automated data analysis and Big Data platforms (Databricks or Snowflake/Redshift) Experience with IoT solutions that involve complex software update campaigns, fleet management software lifecycle management, API/network integrations Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected Strong cross-functional experience with engineering, design, and service/customer support This is where you will work- Department: Vehicle Software Engineering Location:

Palo Alto/ Irvine Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: 120K- 140K/ year (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.

If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

A bachelor's degree in computer science, software engineering, or another related field 3+ years working as technical/operations engineer within the IoT, fleet management/ wireless/networking, or connected car/Autonomous vehicles/EV industries A healthy balance of operational support and development experience Experience with scripting in Python/PySpark, JavaScript or automation in similar languages Experience writing SQL queries to support business intelligence objectives Experience working with contemporary web API architectures such as REST or GraphQL Experience with AWS/cloud technologies, CI/CD pipelines is preferred Experience with automated data analysis and Big Data platforms (Databricks or Snowflake/Redshift) Experience with IoT solutions that involve complex software update campaigns, fleet management software lifecycle management, API/network integrations Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected Strong cross-functional experience with engineering, design, and service/customer support This is where you will work- Department: Vehicle Software Engineering Location:

Palo Alto/ Irvine

Ensure robust software update support for all consumer/commercial vehicles by proactively managing software updates and anomalies across Rivian's global fleet. Assist and track OTA software update campaigns and associated processes across Rivian's global fleet and promptly triage or resolve issues.

Serve as a subject matter expert regarding OTA on Rivian vehicles and provide education to internal Rivian teams, support, and diagnostics.

Perform data analysis, build dashboards, automated solutions and troubleshooting tools for software updates to maintain and monitor fleet health across Rivian fleet. You will deploy, design, and implement analytics solutions using technology and deploy innovative offerings that facilitate fleet health user experience for software updates.

Responsible for predicting, testing, and validating OTA and vehicle telematics solutions, end to end in partnership with Rivian Engineering and other teams.

Work cross-functionally with engineering, product, design to onboard and validate new OTA integrations, solutions, and features prior to releasing to production.