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Framingham , MA 01702
Posted 2 months ago
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Job Description: As an Order Specialist, you will oversee the Order-to-Cash process for Bose Professional (APSG). You will maintain a group of accounts which will include, Account Creation and Maintenance, Sales Order Entry, Open Order Resolution, SAP output delivery validation, and Accounts Receivable Collection and Clearing.
Account Creation and Maintenance: Validate new dealer applications Create and maintain SAP customer master and partner accounts Create Vertex tax system customer accounts Create SAP CRM contracts and reseller portal logins Update terms of payment for accounts with open lines of credit Sales Order Entry: Review purchase orders and all accompanying instructions Create SAP sales order transactions Revew aging reports to ID any past due, or over-exposed credit lines, and work to resolve directly with dealers.
Open Order Resolution Review and resolve open orders multiple times per day Review failed iDocs for EDI accounts. Perform lockbox reviews Perform warehouse inventory availability reviews Resolve any credit card authorization issues Take necessary steps to resolve any open order beyond acceptable thresholds. Delivery Creation and Goods Movement Review and resolve overdue deliveries.
Billing Ensure that invoices are automatically being generated Resolve SAP output issues if invoices fail to generate Review and resolve incomplete billings once per week Accounts Receivable Identify credit issues by proactively reviewing aging report Perform dealer contact and collections activities Perform account clearing activities Identify account credits and notify dealers Periodically review the historical payment behavior of accounts and advise if open credit terms need to be reviewed with manager
High school with a minimum of three years related experience. Bilingual (English/Spanish)
Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, general instructions on new assignments. Bose is an equal opportunity employer that is committed to inclusion and diversity.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.