Order Resolution Supervisor

Job Description:

Who we are:

We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide

• 1,600+ employees globally

• 14 warehouses nationwide, totaling over 8 million square feet of space

• Our software lists $10+ trillion in product value across channels

• Our digital and physical operations support $8+ billion in Gross Merchandise

Value

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

The Role:

The Order Resolution Supervisor is responsible for achieving customer satisfaction for client customers, maintaining schedules and deadlines, maintain performance standards and taking adequate measures to monitor and control performance, supervise and develop an effective work force promoting team concept, monitoring training and progress of new associates.

What You'll Do:

To perform this job successfully an individual must be able to satisfactorily perform each essential duty as assigned. The requirements listed below are representative of the knowledge, skill and/or ability required. Other Duties not listed may be assigned.

• Supervises an area that meets volume, service and cost requirements

• Make daily staff adjustments that result in effective cost control

• Provides leadership, communication, and coaching to associates to ensure development, continuous improvement and achievement of departmental goals

• Responsible for product flow, safety, productivity, accuracy, quality and inventory control

• Administers and maintains the organizations standards, policies and procedures, to include the company's core values and teamshare plus accountability

• Partners with peers and colleagues daily to foster teamwork and performance throughout the facility

• Ability to demonstrate innovative thinking and use of a teamwork approach with associates

• Knowledge in material handling and automated inventory management system in a distribution environment

Who You are:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.

• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.

• Serve as a advocate in the industry and marketplace.

• Recruit, identify, develop, and retain talent that delivers performance excellence.

• As a manager, serve as a leader of company culture, norms, and conduct.

• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

What You've Done:

• High School Diploma or Equivalent

• 2-3 years of experience as a supervisor in a distribution/fulfillment center

• College degree preferred

• Prior experience in a highly mechanized distribution/fulfillment environment

• Prior experience in supervising a large group of associates in a fast-paced production environment

• Knowledge and use of computer controlled conveyor and sorting equipment as well as material handling equipment preferred

Physical Work Environment:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to handle or feel; as well as reach with hands and arms.

• The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception and ability to adjust focus.

• Ability to work in open environment with fluctuating temperatures and standard lighting.

• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.

• Hotel, Airplane, and Car Travel Required.

This is a full-time position. As an International Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role may operate in a professional office environment and routinely uses standard office equipment. This role may also operate in a warehouse environment subject to inside environmental conditions with protection from weather conditions but not necessarily from temperature changes. This role may also be subject to loud noise due to conveyor systems and material handling equipment and routinely uses standard personal protective equipment.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. #LI-VR1

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.