Order Processing Specialist

Wisenbaker Builder Services Houston , TX 77020

Posted 6 months ago

Job Purpose

The Quote and Release (Q/R) desk is part one of a two-part system for Wisenbakers major accounts in Inside Sales. These accounts have a Quote and Release person, as well as an Inside Sales Representative (ISR) and they work closely with one another. The Quote and Release is primarily a behind the scenes position handling mostly emails and online correspondence. The Q/R representative has the invaluable role of PO reconciliation for order cost accuracy, quoting each job, and releasing it to an order.

Primary Duties & Responsibilities

  • Creates pre-installation preparatory service tickets for waterproofing and backer board

  • Enters builder contact information into the general information tab

  • Schedules countertop and blinds measures

  • Double checks and releases sales orders for items that have been entered by data entry

  • Reconciles purchase orders and creates quotes to the customer for sales orders if the purchase order does not match

  • Creates post-installation final punch tickets for the tile install to be touched up and completed

  • Creates packets to include installation work orders, floor plan, builder rendering, patterns, selection sheets, purchase order guide, purchase orders and submits to the ISR.

  • Responsible for updating a daily status report that indicates what they are able to accomplish each day.

Qualifications & Required Skills

Qualifications include:

  • Minimum High School Diploma Required

  • Ability to pay close attention to detail

  • Good time management skills

  • Ability to operate well under the pressure of a deadline

  • Possess problem solving and analytical skills

  • Comfortable performing basic math calculations

  • Computer skills a plus- Microsoft Office, Email etiquette

Working Conditions

  • No direct contact to customers, however internal communication is required therefore professionalism and good customer service skills are very vital to this role.

  • Full time position

  • Cubicle-style environment

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Order Processing Specialist

Wisenbaker Builder Services