The Quote and Release (Q/R) desk is part one of a two-part system for Wisenbakers major accounts in Inside Sales. These accounts have a Quote and Release person, as well as an Inside Sales Representative (ISR) and they work closely with one another. The Quote and Release is primarily a behind the scenes position handling mostly emails and online correspondence. The Q/R representative has the invaluable role of PO reconciliation for order cost accuracy, quoting each job, and releasing it to an order.
Primary Duties & Responsibilities
Creates pre-installation preparatory service tickets for waterproofing and backer board
Enters builder contact information into the general information tab
Schedules countertop and blinds measures
Double checks and releases sales orders for items that have been entered by data entry
Reconciles purchase orders and creates quotes to the customer for sales orders if the purchase order does not match
Creates post-installation final punch tickets for the tile install to be touched up and completed
Creates packets to include installation work orders, floor plan, builder rendering, patterns, selection sheets, purchase order guide, purchase orders and submits to the ISR.
Responsible for updating a daily status report that indicates what they are able to accomplish each day.
Qualifications & Required Skills
Minimum High School Diploma Required
Ability to pay close attention to detail
Good time management skills
Ability to operate well under the pressure of a deadline
Possess problem solving and analytical skills
Comfortable performing basic math calculations
Computer skills a plus- Microsoft Office, Email etiquette
No direct contact to customers, however internal communication is required therefore professionalism and good customer service skills are very vital to this role.
Full time position
Wisenbaker Builder Services