Order Processing Specialist

TDS Telecom Knoxville , TN 37902

Posted 10 months ago

Overview

The Order Processing Specialist is primarily responsible for supporting the ILEC & CLEC Commercial & Consumer Sales teams, Alternative Channels with accurate order placement and processing, as well as regular customer maintenance, within the various billing and provisioning systems including Siebel, COBRA, Martens, Metasolv, Web Ordering systems, CLEC Directory systems, and Porting Systems. In addition, this position will support outgoing calling activity to verify order information, care for follow-up calls, and care for all outbound call activity that is required for accurate submission of orders. This team will place orders and care for all follow-up tasks required in the order process.

This position is also responsible for working with Order Capture & Validation, Accounts Payable, Carrier Services, and other back-office provisioning teams to ensure that customer orders and requests are completed timely and accurately.

Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.

This position will be responsible for taking orders from Commercial & Consumer Sales Advisors, as well as the Alternative Channels Department (such as Accellar,Web Orders, White Fence and D2D) as well as completing order placement in multiple systems, including but not limited to: Siebel, SABRE, DESI, Martens, SSO, INAT, Reservation Management system, POET, BMS, RNW, COBRA, MetaSolv, LEX and other front-end systems that must be completed prior to service being installed at the customer premise. Furthermore, this team will make outgoing contact with customers who place orders from our #TDS Home Page that require customer contact for completion.

Shift: 8-4:30pm, 9:30-6:30pm or 10:30-7:00pm CST depending on business needs. Rotating saturday obligations are shared with #TDS team.

Responsibilities

Process Orders submitted by the Consumer & Commercial Sales & Alternative Channels teams. Orders also include ILEC Residential Porting In, CLEC and ILEC Directory, and CLEC Residential order entry into Metasolv. Work auditing reports to ensure customer account and order accuracy. Applications utilized include but are not limited to: Siebel, Aspect, Right Now Web, SABRE, DESI, INAT, SSO, Martens, MetaSolv, COBRA, Excel, RMS, BMS, LEX, Adobe Standard 8 and Axiom.

Make outgoing calls as necessary for order placement or to communicate proactively with customers. Provide support to Alternative Channels team by providing outbound customer contact, as needed.

Keep up to date on all systems, procedures, products and services involved in the customer contact, sale and order placement of consumer accounts. Including but not limited to the knowledge of ALL past and current promotions and 911 applications.

Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.

Qualifications

Required Qualifications:

  • Associates degree or higher OR 2+ years professional work experience OR current or prior military service with honorable discharge.

  • 3+ years customer service

  • 3+ years data entry experience

  • Must follow the TDS attendance guidelines to meet our customers' needs.

Other Qualifications:

  • 2+ years working with Consumer products & services.

  • Excellent interpersonal communication skills (i.e., verbal, written, listening)

  • High level of accuracy and attention to detail.

  • Ability to establish and maintain excellent working relationships with peers within MSCO and TSD

  • Time management skills

  • Ability to adapt to rapid changes

  • Proactive problem solving skills (i.e. customer complaints, order issues)

  • Manages multiple tasks & prioritizes well

  • Working knowledge of Contact Center Applications used in Sales and Service Order placement Cobra, Metasolv, Siebel, SABRE, Desi, Inat. Lex, BMS, RNW

  • Working knowledge of Microsoft Suite of products

  • Ability to type 45 words per minute

  • Experience in working in Team Environment

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Loan Processing Specialist

Smartfinancial, Inc.

Posted 6 days ago

VIEW JOBS 2/12/2020 12:00:00 AM 2020-05-12T00:00 Loan Processing Specialist A career at SmartBank is more than just a job, it is a family where values are upheld and hard work is recognized. Our SmartBank team of associates are trustworthy, loyal and innovative. We have been supporting our customers for over 10 years in Tennessee, Alabama, and Florida and are continuing to grow. We empower our associates to treat our customers with care and to be involved in the communities we support. We build exceptional value by fostering a work environment that respects individual needs, establishes high expectations and recognizes achievement - It is the SmartBank way. SmartBank Associates enjoy an AMAZING benefits package that includes - company apparel, medical, dental, vision, long and short term disability, 401(k), EAP, life insurance and paid time off (PTO). Our Loan Processing Specialist will be held accountable for: * Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart. * Correspond with Lender/Loan Administrator to obtain necessary information for document preparation. * Reviews loan approval package for special covenants, terms and other information necessary to prepare loan documentation. * Creates CIF records in core system and generates loan numbers. * Review Lender's Title Insurance commitment/search/updates and mortgage related documentation. * Review flood determination and verify flood coverage approval is obtained prior to closing. * Responsible for entering loan data and preparing all loan documents required for closing and reviewing for accuracy. * Required to be familiar with HMDA reporting requirements, identifying loans as such in loan software, and input to loan document preparation program. * Responsible for preparing security documents such as Deed of Trust/Mortgage, Security Agreement, Assignments, UCC Financing Statements, and initial escrow statements Ideal candidates for the role will include: * High School Diploma or equivalent required. * Minimum 1 year of banking experience required. Smartfinancial, Inc. Knoxville TN

Order Processing Specialist

TDS Telecom