Order Management/Billing Specialist

Splunk San Jose , CA 95111

Posted 3 weeks ago

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!


Splunk is looking for a motivated Order Management/Billing Specialist to join its Order Management and Billing Team.

I want to and can do that!

  • You will need to review and validate sales related agreements for completeness and accuracy in compliance with Splunk's policies and procedures.

  • You will be working with Sales, Finance, and/or Legal on non-compliant orders and provide direction and clarity on steps to resolve order issues.

  • You will need to ensure timely follow-up and resolution of internal and external inquiries of order and billing issues

  • You will need to monitor order fulfillment and engage necessary resources to resolve fulfillment issues

  • You will need to adhere to all compliance guidelines including SOX and support internal and external audits

  • You will need to prepare and process invoices according to contractual terms while following appropriate procedures to ensure billing accuracy

  • You will need to ensure company financial policies and requirements are observed and work to drive strong controls and compliance for accounting and audit

  • You will be handling customer specific web portal requirements including daily invoice uploads

I've already done that or have that!

  • You had experienced supporting a dynamic team or working within an Order Management team/organization

  • You have a deep understanding of order processing and cross-functional dependencies

  • You can interact and communicate effectively at all levels of the organization

  • You have shown process improvement, lean methodology experience

  • You can work in dynamic, fast paced, fast growing company where flexibility is imperative

  • Have excellent written and verbal interpersonal skills have the ability to compose effective and accurate correspondence cross-functionally with various internal and external parties

  • You can be flexible, as required, during critical periods such as Quarter/Year End close, etc.

  • You have high level of critical and logical thinking and analysis, with a confirmed proficiency in researching and resolving processing and billing issues

  • You have strong time management skills; ability to prioritize effectively, meet deadlines, work with others and follow through to execute all tasks

  • Have Bachelor's degree or equivalent

  • Have Salesforce and NetSuite knowledge a plus

  • Have working knowledge of Microsoft Word, Excel, and PowerPoint

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

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Order Management/Billing Specialist